Customer service contact information ABC Company Service: When to contact us: Medical claim customer service Phone: XXX-XXX-XXXX Web site: www.umr.com You may reach a Customer First Representative for help in answering benefit questions and claim questions. OptumRx Web site: www.umr.com (myPharmacyCenter tab) www.optumrx.com Your plan includes prescription drug benefits. If you have questions about those benefits, please call this number or going online. UMR Care Management Members call this number to complete prior authorization as required by your plan 24-Hour Nurseline A simple call to NurseLine gets you in touch with a highly trained registered nurse who can answer your medical questions and provide advice without an appointment. UnitedHealthcare Network Phone: XXX-XXX-XXXX Web site: www.umr.com If your health care provider is a member of the network, you'll received discounted rates for services provided. You may verify if your provider is a member of the network by calling this number or by going to our Web site and clicking on “find a provider.” Then select Medical, Medical Provider Search/Network Links and UnitedHealthcare Choice Plus. The XXXXXX Network Phone: XXX-XXX-XXXX Web site: www.XXXXX.org If your health care provider is a member of the network, you'll received discounted rates for services provided. You may verify if your provider is a member of the network by calling this number or going on-line. © 2013 United HealthCare Services, Inc. UM0938 0613