Voice User Interface Voice Directory Cisco Unity Connection 1.2 Mike Maas (mikemaas@cisco.com) Unified Communications Business Unit (UCBU) May 2006

Voice Directory Overview

Voice Directory Overview Voice-enabled Directory Search Available to Users and External Callers Based off of grammars created every 5 minutes (by default)

Voice Directory Demonstration

Voice Directory Directory (User) [Call Directory] (<Recipient>) < “Who would you like to reach?” > Thomas Jefferson Call Thomas Jefferson > Cancel

Voice Directory Directory (External Caller) Directory < “Who would you like to reach?” > Thomas Jefferson

Voice Directory Administration

Voice Directory Administration Configuration By default Users have access to Call/Directory A Voice Directory Handler is needed for external callers

Voice Directory Troubleshooting

Voice Directory Troubleshooting No names recognized Diagnostics Make sure the Media Server Watcher is running Look at the raw grammars for problems Review the diags Diagnostics Media Server (MIU I/O flag 25) Look for “001 no-match” or “000 success” cuvrt

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