Inter-Service Postal Training Activity Conduct Money Order Business INSTRUCTIONAL GUIDANCE: Before presenting this lesson, instructors must thoroughly prepare by studying this lesson and identified reference material. Throughout this lesson, solicit from students the challenges they experienced in the current operational environment (OE) and what they did to resolve them. Encourage students to apply at least 1 of the 8 critical variables: political, military, economic, social, information, infrastructure, physical environment and time. Motivator: A good postal reputation involves knowledge of your job and experience. In a military post office, your money order account has to be accurate down to the penny when it comes to handling money order business. Pay close attention as you are introduced and taught what you need to know to be successful in conducting money order business. NOTE: Show Slide - Conduct Money Order Business Conduct Money Order Business March 2018

TLO – Conduct Money Order Business LESSON OUTCOME: Students will conduct money order business IAW USPS and DOD directives/guidance in support of postal operations. TERMINAL LEARNING OBJECTIVE: ACTION: Conduct Money Order Business CONDITIONS: Given a classroom environment, access to blank training money orders, postal money order imprinter, Missing Money Order Forms list, domestic money orders to be cashed, All-Purpose Dating Stamp, DD Form 885 (MO Control Record), PS Form 17 (Stamp Requisition), PS Form 8105-A (Funds Transition Transfer Report), PS Form 8105-B (Suspicious Transaction Report), IMM 371 (International Mail Manual), Student Handout and Awareness of Operational Environment (OE) variables and actors. TERMINAL LEARNING OBJECTIVE (CONT’D): The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.   The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent. STANDARDS: Student must successfully perform the following steps to achieve a minimum of 80% accuracy: - Control money orders. - Process and sell domestic money orders. - Cash domestic postal money orders. - Produce a Clerk Money Order Tape. Conduct Money Order Business (TLO) Terminal Learning Objective At the completion of this lesson, you [the student] will: NOTE: Inform the students of the following Terminal Learning Objective requirements.   Action: Conduct Money Order Business Conditions: Given the following: Missing U.S. Money Order Forms List Postal Money Order Imprinter Ten (10) blank money order form sets All-Purpose Dating Stamp Domestic postal money orders to be cashed PS Form 8105-A (Funds Transition Transfer Report PS Form 17(Stamp Requisition) DD Form 885(MO Control Record) 10. Student handout PS Form 8105-B (Suspicious Transaction Report 11. Awareness of Operational Environment (OE) variables and actors.  Standards: Student must successfully perform the following steps and achieve a minimum of 80% accuracy: Control money orders 3. Cash domestic postal money orders Process and sell domestic money orders Produce a Clerk Money Order Tape In a training environment, leaders must perform a risk assessment in accordance with ATP 5-19, Risk Management. Leaders will complete the current Deliberate Risk Assessment Worksheet (DD Form 2977) in accordance with the TRADOC Safety Officer during the planning and completion of each task and sub-task by assessing mission, enemy, terrain and weather, troops and support available-time available and civil considerations, (METT-TC). Note: During MOPP training, leaders must ensure personnel are monitored for potential heat injury. Local policies and procedures must be followed during times of increased heat category in order to avoid heat related injury. Consider the MOPP work/rest cycles and water replacement guidelines IAW FM 3-11.4, Multiservice Tactics, Techniques, and Procedures for Nuclear, Biological, and Chemical (NBC) Protection, FM 3-11.5, Multiservice Tactics, Techniques, and Procedures for Chemical, Biological, Radiological, and Nuclear Decontamination. Safety Requirements The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes. The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent. Risk Assessment Level: Low Environmental protection is not just the law but the right thing to do. It is a continual process and starts with deliberate planning. Always be alert to ways to protect our environment during training and missions. In doing so, you will contribute to the sustainment of our training resources while protecting people and the environment from harmful effects. Refer to FM 3-34.5 Environmental Considerations and GTA 05-08-002 ENVIRONMENTAL-RELATED RISK ASSESSMENT Environmental Considerations: Evaluation Practical Exercise X and Y; Performance Test Instructional Lead-In Part of our service that we provide to customers includes the selling and cashing of postal money orders. As a clerk, you will be entrusted with hundreds of money orders which are sensitive, accountable items. In this lesson you will learn the procedures involved in maintaining proper accountability of your money orders and the process that involves the selling and cashing of postal money orders. NOTE: Show Slide - Control and Distribution of Postal Money Orders

CONTROL AND DISTRIBUTION OF POSTAL MONEY ORDERS Issued to finance clerks by the Custodian of Postal Effects (COPE). If at an outlying unit post office, blank money orders may be shipped via registered mail. Control and Distribution of Postal Money Orders SECTION III. PRESENTATION   1. Learning Step / Activity 1. Control and Distribution of Postal Money Orders Method of Instruction: Conference / Discussion Instructor to Student Ratio: 2:30 Time of Instruction: 2 hrs Media: Programmed Instruction a. Money orders are issued to finance clerks by the Custodian of Postal Effects (COPE). The COPE will issue money orders to the finance clerks, in person, at the parent (main) post office. If you are away from the parent office, such as an outlying unit post office, blank money orders may be shipped to the clerks by registered mail, or issued by a person designated in writing by the Commanding Officer as a Money Order Custodian at the outlying unit. NOTE: Show Slide - Control of Postal Money Orders CJAF5213

Control of Postal Money Orders Packaged in blocks of 100 in numerical sequence, with the lowest number on the top. Each money order has a unique 11-digit number: the first 10 digits (from the left) the last digit is a check sum Control of Postal Money Orders b. Money order forms are packaged in blocks of 100 in numerical sequence, with the lowest number on the top. Ten packages to a box equals 1000 money orders. Each money order has a unique eleven-digit number located at the top left and bottom center of the form set. The first ten digits (from the left) is the serial number. The last digit is a check sum and is NOT part of the actual serial number. NOTE: Show Slide - Receiving a New Money Order Block CJAF5213

When you receive a new block of money order forms, you will: Inspect the cellophane wrapper to ensure it has not been tampered with. Verify the serial numbers. When, or if, opened determine if forms are missing, duplicated or mutilated. Receiving a New Money Order Block c. When you receive a new block of money order form sets, you will:   (1) Inspect the cellophane wrapper to ensure it has not been tampered with. NOTE: If the wrapper or seam has been broken, you must physically count each money order form, with a witness present. (2) Verify the serial numbers. NOTE: If a money order is missing or mutilated, report it immediately to the COPE. (3) When, or if opened, determine whether or not money order forms are missing, duplicated, or mutilated. NOTE: If two money order form sets are received with the same serial number, cancel one by writing “Number Duplicated” across the face and submit it with the next money order business report as “SPOILED.” NOTE: Show Slide - Receiving Money Orders in Person CJAF5213

Receiving Money Order Form Sets in Person 12 June 2017 Joe D. Schmidt 0005732000 0005732999 1000 0005732000 0005732099 Unit #2, R123 456 789 13 Jul 17 900 JDS 0005732100 0005732199 Unit #2, R456 789 123 15 Jul 17 800 JDS 0005732200 0005732299 Unit #2, R789 123 456 4 Aug 17 700 JDS Joel Cortes 0005732300 0005732399 19 Aug 17 600 JDS 3 2 1 4 Verify the SN on the DD 885 against the lowest money order SN. Verify the SN on the DD 885 against the highest money order SN. Count the money order forms and verify each SN to ensure no forms are missing, duplicated or mutilated. Sign your name in the space provided on the DD Form 885. Receiving Money Orders in Person NOTE: Have students turn to page 15 in the SHO. d. When receiving money order form sets in person, you will verify the serial numbers against those listed on the COPE’s DD Form 885, Money Order Control Record by:   (1) Verifying the serial number on the DD Form 885 against the lowest money order serial number you receive. (2) Verifying the serial number on the DD Form 885 against the highest money order serial number you receive. (3) Counting the money order forms and verifying each serial number to ensure no forms are missing, duplicated, or mutilated. (4) Signing your name in the space provided on the DD Form 885. NOTE: Show Slide – Receiving Money Orders via Registered Mail CJAF5213

Receiving Money Orders Via Registered Mail Prepare PS Form 17 in triplicate. Prepare and number money order requisitions separately from stamp requisitions. Ship completed requisition to clerk via registered mail. COPE will complete DD Form 885 showing transaction. Receiving Money Orders via Registered Mail e. Clerks at outlying post offices shall requisition money orders using PS Form 17, Stamp Requisition. Money order requisitions are prepared and numbered separately from stamp requisitions. This form is prepared in triplicate: the original and duplicate is sent to the COPE; the clerk retains the triplicate. After verifying the entries on the PS Form 17, the COPE will fill the requisition and retain the original while the duplicate listing the inclusive serial numbers of the requested block(s) of money orders are shipped to the clerk via registered mail. No form of money is exchanged when requisitioning money orders. NOTE: Show Slide - Safeguarding Related Money Order Effects (1/3) CJAF5213

Safeguarding Related Money Order Effects Safeguarding is the clerk’s responsibility. Always keep items out of reach of customers and other clerks. Store effects in an approved safe or vault. Safeguarding Related Money Order Effects (1/3) NOTE: Show Slide - Safeguarding Related Money Order Effects (2/3) CJAF5213

Safeguarding Related Money Order Effects Postal clerks conducting money order business will be provided: - individual metal cash boxes - drawers - safes equipped with suitable locking device Only assigned clerks will have access to their respective storage containers. Safeguarding Related Money Order Effects (2/3) f. It is the clerk’s responsibility to properly safeguard all money order effects in his/her custody in an approved safe or vault, i.e., blank form sets, cashed money orders, money order vouchers, money order funds, and money order imprinters. Clerks conducting money order business will be provided an individual metal cash box, drawer or safe equipped with suitable locking devices for the purpose of safeguarding blank money order form sets and the all-purpose dating stamps in their custody. To maintain security, only responsible clerks will have access to their respective storage containers. NOTE: Show Slide - Safeguarding Related Money Order Effects (3/3) CJAF5213

Safeguarding Related Money Order Effects Display a log to record each time you open or close the safe. Display an ‘open/closed’ sign. NEVER leave your safe unlocked. Safeguarding Related Money Order Effects (3/3) g. Ensure the outside of your safe displays a log to record each time you open or close the safe. The safe should display an “open/closed” sign. Each time you open or close the safe, log it on the record and turn the sign to the correct side. Never leave your safe unlocked. If you need to walk away from your safe, LOCK IT first. NOTE: Show Slide- Check on Learning CJAF5213

Check on Learning Q: What form is used to record and control distribution of money orders? A: DD Form 885, Money Order Control Record. Q: How many digits are in the unique number given to each money order and what does the last digit represent? A: Eleven digits; the last digit represents a check. sum. Q: What can be used to secure blank money orders issued to clerks? A: Metal cash boxes, drawers, or safes. Check on Learning NOTE: Conduct a check on learning and summarize the learning activity.   Q: What form is used to record and control distribution of postal money orders? A: DD Form 885, Money Order Control Record Q: How many digits are in the unique number given to each money order and what does the last digit represent? A: Eleven digits; the last digit represents a check sum Q: What can be used to secure blank money orders issued to clerks? A: Metal cash boxes, drawers, or safes NOTE: Show Slide - PE X, Situation 1 NOTE: Assist students with PE X, Situation 1 CJAF5213

PE X, Situation 1 CJAF5213 Check on Learning NOTE: Conduct a check on learning and summarize the learning activity.   Q: What form is used to record and control distribution of postal money orders? A: DD Form 885, Money Order Control Record Q: How many digits are in the unique number given to each money order and what does the last digit represent? A: Eleven digits; the last digit represents a check sum Q: What can be used to secure blank money orders issued to clerks? A: Metal cash boxes, drawers, or safes NOTE: Show Slide - Postal Money Orders Form Set CJAF5213

Money Order Form Set Money Order 3. Customer Receipt 2. Voucher 4. Carbons Money Order Form Set 2. Learning Step / Activity 2. Postal Money Order Form Set Method of Instruction: Conference / Discussion Instructor to Student Ratio: 2:30 Time of Instruction: 2 hrs Media: Programmed Instruction Money orders are usually issued to clerks in blocks of 100 and normally not more than two blocks at one time. b. A money order form set consists of three hard copies and two carbons each having a specific purpose:   (1) Money Order: The top copy is the money order negotiable document. (2) Voucher: You will retain this portion to prepare your money order report. (3) Customer Receipt: Serves as proof of purchase in case of loss or theft of the money order. (4) Carbons: Give these to the customer along with the money order and customer receipt. NOTE: Show Slide - Transaction Reports CJAF5213

Transaction Reports PS Form 8105-A, Funds Transaction Report (FTR) - Used for money order sales $3,000 or more during the same business day. PS Form 8105-B, Suspicious Transaction Report (STR) - Used when cash transactions appear suspicious regardless of dollar amount. Transaction Reports NOTE: For more information and an example of PS Forms 8105-A and 8105-B, see student handout, pages 1-5.   c. The following are restrictions that pertain to the sale of money orders: (1) When a customer wishes to purchase postal money orders totaling $3,000 or more during the same business day, he/she must complete a PS Form 8105-A, Funds Transaction Transfer Report. (2) When employees believe that cash transactions are suspicious regardless of dollar amount or the type of transaction, the clerk will complete PS Form 8105-B, Suspicious Transaction Report. NOTE: SHOW “EAGLE’S EYE” VIDEO NOTE: Show Slide – Check on Learning CJAF5213

Check on Learning Q: Which part of the money order form set does the clerk retain? A: The voucher. Q: How many hard copies are contained in the money order form set? A: Three: money order, voucher, customer receipt. Check on Learning NOTE: Conduct a check on learning and summarize the learning activity. Q: Which part of the money order form set does the clerk retain? A: The voucher   Q: How many hard copies are contained in the money order form set? A: Three: money order, voucher, customer receipt NOTE: Show Slide - Sell Postal Money Orders CJAF5213

SELL POSTAL MONEY ORDERS 3. Learning Step / Activity 3. Sell Postal Money Orders Method of Instruction: Conference / Discussion Instructor to Student Ratio: 2:30 Time of Instruction: 3 hrs 45 mins Media: Programmed Instruction NOTE: Show Slide - Max $1,000.00 CJAF5213

Maximum - $1000.00 MO #1 - $1,000.00 plus fee ($.35) If customer requests money order for more than the maximum, you will issue as follows: Example: Customer requests a money order for $1,500.00. MO #1 - $1,000.00 plus fee ($.35) MO #2 - $500.00 plus fee ($.35) Maximum $1,000.00 a. The maximum amount that a postal money order may be issued for is $1,000. If a customer requests a money order for an amount above the maximum, make two or more money orders to equal the requested amount and charge a fee for each money order necessary. For example: Customer requests a money order for $1,500.00. You will issue as follows: $1K Max MO #1 - $1,000.00 plus fee MO #2 - $500.00 plus fee NOTE. When more than one money order is required to satisfy a customer’s request, the clerk will imprint the first for the maximum allowed and the last money order for the difference. NOTE: Show Slide - To Sell Postal Money Orders Customer pays total of $1,500.70 CJAF5213

To Sell Postal Money Orders Determine customer’s eligibility. Verify dollar amount. Select next blank money order. Follow the Money Order Imprinter Instructions   To Sell Postal Money Orders b. To sell a postal money order, follow the steps below:   (1) Determine customer’s eligibility for service. (2) Verify dollar amount of money order the customer desires. (3) Select the next blank money order in numerical sequence. (4) Follower the Money Order Imprinter Instructions  NOTE. If selling more than one money order to the same customer, follow the steps above for each money order requested, except the first step.  NOTE: Show Slide - No Fee Money Orders CJAF5213

No-Fee Money Orders A money order that is issued to the COPE without charging a fee. No Fee Money Orders c. A no-fee money order is a money order that is issued to the COPE without charging a fee. NOTE: Show Slide - Conditions for Issuing No-Fee Money Order CJAF5213

Conditions for Issuing No-Fee Money Orders COPE needing to send a remittance as part of official USPS business. Conditions for Issuing No-Fee Money Order d. A no-fee money order is issued for:   (a) COPE needing to send a remittance as part of official USPS business.  NOTE. For conditions on issuing a no-fee money order, see student handout, page 6 and 7. NOTE. When selling domestic postal money orders, clerks should obtain the total sale amount from customer before imprinting money orders with dollar amount. NOTE: Show Slide - Types of Acceptable Payments CJAF5213

Types of Acceptable Payment Cash Debit Card Eagle/Navy Cash Card Types of Acceptable Payments g. When collecting the fee for a postal money order sale, customers may pay for money order purchases via the following ways: (1) Cash (US currency only)   (2) Eagle Cash / Navy Cash: a debit-featured card that is currently being used by the Army, Air Forces and Navy that eliminates the need for cash and cuts down on security costs. Soldiers, Sailors, and Marines can use their card at ATMs, to purchase items at the PX or at on-board stores, post office, to transfer funds, and much more. h. The money order imprinter is quick, efficient and designed to save time and effort at the finance window. It should be kept secure at all times (out of reach of customers) due to its ability to print negotiable instruments. It is provided to military units by the USPS and is considered accountable equipment under custody of the COPE. NOTE: Show Slide - Imprinting Guidelines CJAF5213

Imprinting Guidelines For MO requests in an amount that exceeds the maximum allowed, when imprinting the clerk will make out the 1st, 2nd, and/or 3rd money order for the maximum amount then the last money order for the difference. For example: Customer requests a money order for $2000.00. The maximum allowed is $1,000.00. Imprint as follows: MO #1………….$1,000.00 plus fee MO #2………….$1,000.00 plus fee Imprinting Guidelines i. If a customer requests a money order in an amount that exceeds the maximum allowed, when imprinting the money order, the clerk will make out the 1st, 2nd, and/or 3rd money order for the maximum amount then the last money order for the difference.   For example: Customer requests a money order for $2,000.00. The maximum allowed is $1,000.00. The imprinted money orders will look as follows: MO #1……………….$1,000.00 plus fee MO #2……………….$1,000.00 plus fee NOTE: Show Slide - Money Order Imprinter Instructions

Money Order Imprinter Instructions   Money Order Imprinter Instructions NOTE: To conduct procedures for imprinting a postal money order, follow the instructions provided in student handout pages 7-9.   IMPORTANT: Advise the customer to complete the “Pay To” and “From” sections of the money order as soon as possible. Imprinted money orders that are left blank are just like cash. Explain the different parts of the money order and that the “Customer Receipt” portion should be saved by the buyer in case the money order is lost, stolen or improperly cashed. The buyer must have the receipt to apply for a replacement money order. NOTE: Show Slide - Spoiled Money Orders CJAF5213

Spoiled Money Orders As a general rule: no alteration no change or erasure A money order is only SPOILED if: Incorrectly imprinted by clerk Spoiled or Incorrectly Prepared Money Order j. As a general rule, no alteration, change or erasure, either in words or figures, shall be made on any part of the money order set. If a money order is incorrectly imprinted it is considered to be SPOILED. To spoil and void the money order, the clerk will endorse it “SPOILED” in the “FROM” and “TO” block on the money order. The clerk then prepares a new money order. k. When a clerk incorrectly imprints a money order, the clerk will spoil/void the money order in the same way, and prepare a new money order Clerk will list all money orders in sequence as issued. No Fee money orders will be annotated to the left of the amount with the words “ No Fee ”. Spoiled MOs will be annotated to the left of the amount with the word “ Spoiled ”. Make all annotations in the sequence in which they occurred. Turn to your student handout, Page 10, to see how “Spoiled” money orders are handled and turned into the COPE at end of business day. NOTE: Show Slide - Incorrectly Prepared Money Order (Cont.) CJAF5213

Example: Spoiled Money Order 1 2 3 4 Customer Receipt Voucher CJAF5213 Example of Void/Spoiled Money Order l. To spoil/void a money order that has been incorrectly imprinted, follow the steps given below:    (1) Write or stamp “SPOILED” in the “Pay To” and “From” sections of the money order. (2) Place the spoiled money order in numerical sequence in your stack of issued money order vouchers.   NOTE: For an example of a spoiled money order placed in proper sequence, refer to student handout, page 10. NOTE: Show Slide- Money Order Incorrectly Prepared By Customer 3 4 CJAF5213 25

Money Order Incorrectly Prepared by Customer Customer can request a replacement money order on or after the date of issue. Clerk will cash the money order and issue new one with .35 cent fee to customer. Voiding a Money Order Incorrectly Prepared By Customer m. When a customer completes any portion of a money order incorrectly, he or she can return the money order on or after the date of issue and request a replacement. The clerk will cash the money order and charge a fee for the replacement. When cashing a money order that a customer returns for replacement, follow theses steps:   (1) Collect the money order. (2) The customer will write name and address in the “Pay To” and “From” sections of the money order. (3) Select the next blank money order in numerical sequence and reissue a money order with fee. NOTE: Show Slide - Check on Learning CJAF5213

Check on Learning Q: What is the first thing a clerk does before providing service to a customer? A: Determine or check eligibility for service. Q: Is payment for a money order transaction accepted before or after a money order has been imprinted? A: Before. Q: What are the three acceptable ways in which a customer may purchase a money order? A: Cash, Debit Card and Eagle/Navy Cash Card.   Check on Learning NOTE: Conduct a check on learning and summarize the learning activity.    Q: What is the first thing a clerk does before providing service to a customer? A: Determine or check eligibility for service Q: What are the two acceptable ways in which a customer may purchase a money order? A: Cash, Debit Card and Eagle Cash / Navy Cash Q: Is payment for a money order transaction accepted before or after money order has been imprinted? A: Before NOTE: Show Slide - PE X, Situation 2, 3, 4, & 5 NOTE: Assist student with PE X, Situation 2, 3, 4, & 5 CJAF5213

CASHING POSTAL MONEY ORDERS Domestic money orders are paid regardless of the elapsed time since their issue. Money orders are not interest- bearing instruments. Cashing Postal Money Orders 4. Learning Step / Activity 4. Cashing Postal Money Orders Method of Instruction: Conference / Discussion Time of Instruction: 3 hrs Media: -None- a. Domestic money orders are paid regardless of the time passed since their issue. Money orders are not interest-bearing instruments; they are paid only in the exact amount imprinted up to the authorized maximum amount. NOTE: Show Slide - Cashing Postal Money Orders (Cont.) CJAF5213

Cashing Postal Money Orders (Cont.) The following types of money orders can be presented for payment: - USPS money orders. - Money orders from countries listed in IMM 371. - Canadian money orders drawn on the United States. Cashing Postal Money Orders (Cont.) b. The following are types of money orders that can be presented for payment at your MPO by authorized patrons:   (1) USPS money orders (2) Money orders from countries listed in International Mail Manual (IMM) 371 (3) Canadian money orders drawn on the United States NOTE: DO NOT cash U.S. Treasury checks at MPOs. Advise postal patrons to cash U.S. Treasury checks at their local military disbursing office or banking facility.  NOTE: Show Slide - Clerk’s Responsibility CJAF5213

Clerk’s Responsibility Postal clerks can be held financially responsible for the wrongful payment of money orders. Authorized customers must have official identification cards or U.S. passports. Clerk’s Responsibility c. Postal clerks can be held financially responsible for the wrongful payment of money orders. Therefore, you must be completely satisfied that the intended payee is positively identified, authorized to use the MPO and that the money order was properly issued. Authorized patrons must have official identification cards, or U.S. passports identifying the bearer by photograph and signature. When a postal money order is presented for cashing, the clerk should ensure there are sufficient funds to cover the amount of the money order while ensuring there is adequate cash reserve.   NOTE: Club membership cards, ID tags, social security cards or similar items are NOT proper proof of identity. NOTE: Show Slide- Payee, Purchaser, Endorsee CJAF5213

The following personnel can cash a postal money order: The PAYEE: Named on the face of the MO. The PURCHASER: Named on the face of the MO. The ENDORSEE: Named on the reverse of the MO as a third party. Payee, Purchaser, Endorsee d. When cashing a postal money order, the payee must sign on the reverse side of the money order. The person signing the money order must be:   (1) The PAYEE named on the face of the money order. If more than one payee is named and the word “Or” is used to connect the payees, either person may cash the money order. If the word “And” is used to connect the payees, all payees listed must sign the money order. (2) The PURCHASER named on the face of the money order. (3) The ENDORSEE named on the reverse of the money order. The person or firm listed in the “Pay To” section on the front of the money order may transfer the money order to a third party by placing the third party’s name in the space provided on the reverse of the money order. NOTE: The identification card/passport signature and photograph should be compared with the signature on the money order and the person presenting the money order for payment. NOTE: Show Slide - Procedures for Cashing Postal Money Orders (1/3) CJAF5213

Procedures for Cashing Postal Money Orders STEP 1: Verify payee is authorized to use services. STEP 2: Check serial number using Missing U.S. Money Order Form – Do Not Cash List. Procedures for Cashing Postal Money Orders (1/3) e. Once verification of the payee is complete the clerk will:   (1) Check the serial number of the money order against the numbers listed in the “MISSING U.S. MONEY ORDER FORMS-DO NOT CASH” list that is published bimonthly in the USPS Postal Bulletin. NOTE: If the money order appears on the list of missing money order forms, is altered, bears erasures, and appears incomplete or incorrect, carry out the following instructions: NOTE: Show Slide - Procedures for Cashing Postal Money Order (2/3) CJAF5213

Procedures for Cashing Postal Money Orders If the money order appears on the list of missing money order forms, is altered, bears erasures, appears incomplete or incorrect, carry out the following instructions: Maria Carter 89th MP Co. APO AE 09079 John Swanson 405 Tillman Dr. Sunset, CA 92541 DO NOT CASH the money order. Attempt to keep the money order. Try to obtain the cooperation of the customer. Give the money order to your supervisor. This money order is not on the list; therefore, it can be cashed. Procedures for Cashing Postal Money Order (2/3) (a) DO NOT CASH the money order.   (b) Attempt to keep the money order. (c) Try to obtain the cooperation of the customer to wait and speak with your supervisor (DO NOT physically restrain them). (d) Give the money order to your supervisor who will take control of the situation. (2) Once you are satisfied that the money order is valid, write your INITIALS, along with an impression of the All-Purpose Dating Stamp (APDS) on the reverse of the money order. NOTE: Show Slide - Procedures for Cashing Postal Money Order (3/3) CJAF5213

Procedures for Cashing Postal Money Orders STEP 3: Write your INITIALS, along with an impression of the APDS on the reverse of the money order. 171219 STEP 4: Clerk will annotate amount of cashed money order(s) on end of day tape. To be discussed later. STEP 5: Pay the customer SDS 19 Dec 2017 Procedures for Cashing Postal Money Order (3/3) (1) You will cash the money order and pay the customer the amount printed on the face of the money order.   NOTE: Remember, a money order may only be paid when presented by the payee, endorsee or the purchaser, regardless of the time that has passed since it was issued. Additionally, a money order will be paid regardless of whether it has been folded, stapled or otherwise mutilated provided the entries are clear and the money order is properly completed. NOTE: DO NOT MIX paid money orders with money order vouchers or spoiled money orders. Lock them in your money order cash drawer and safeguard them as you would cash or checks.  NOTE: Show Slide - Check on Learning CJAF5213

Check on Learning Q: What must the clerk check to ensure is on hand prior to cashing a money order? A: Sufficient funds to cover money order with an adequate cash reserve. Q: How do you verify that a money order presented for cashing can be cashed or not? A: By checking the Missing U.S. Money Order Forms List. Q: In addition to a customer’s signature, what other endorsements are placed on the back side of a cashed money order? A: Clerk’s initials and APDS. Check on Learning NOTE: Conduct a check on learning and summarize the learning activity.   Q: What must the clerk check to ensure is on hand prior to cashing a money order? A: Sufficient funds to cover money order with an adequate cash reserve Q: How do you verify that a money order presented for cashing can be cashed or not? A: By checking the Missing U.S. Money Order Forms List Q: In addition to a customer’s signature, what other endorsements are placed on the back side of a cashed money order? A: Clerk’s initials and APDS Q: How long does a customer have to cash a postal money order from the date of purchase? A: There’s no time limit on cashing money orders NOTE: Show Slide - PE X, Situation 6 NOTE: Assist student with PE X, Situation 6 CJAF5213

PE X, Situation 2, 3, 4, 5 & 6 NOTE: Show Slide - Cashing Postal Money Orders CJAF5213

Money Order Inquiry CJAF5213 What happened to my money order? I need to know if my wife cashed that money order she said she misplaced! What happened to my money order? It’s so strange how that money order just disappeared! Money Order Inquiry 4. Learning Step / Activity 4. Money Order Inquiry Method of Instruction: Conference / Discussion Instructor to Student Ratio: 2:30 Time of Instruction: 1 hr 35 mins Media: Programmed Instruction   During this learning activity, you [the Student] will become familiar with the procedures in completing a PS Form 6401, Money Order Inquiry NOTE: Show Slide - PS Form 6401, Money Order Inquiry I hope they have good news concerning that money order that I lost! CJAF5213

PS Form 6401 Money Order Inquiry Used to file an inquiry about payment of a postal money order. Customers may submit PS Form 6401 for any inquiry on the status of a domestic money order. Money Order Inquiry a. PS Form 6401, Money Order Inquiry, is used to file an inquiry about payment of a postal money order. Customers (owner, payee, or endorsee only) may complete, sign, and submit PS Form 6401 for any inquiry on the status of a domestic money order. When the USPS Money Order Division receives PS Form 6401 from the customer, it reviews its records and completes one of the following actions:   NOTE: Show Slide - Money Order Inquiry (Cont’d) CJAF5213

Money Order Inquiry (Cont’d) USPS Money Order Division reviews its records: - If a money order has not been cashed. - If a money order was cashed. Money Order Inquiry (1) If a money order has not been cashed, a replacement money order will be issued. A replacement will not be issued until 60 days after the money order purchase date.   (2) If a money order was cashed, a photocopy of the paid money order will be issued immediately to the customer. NOTE: Show Slide -PS Form 6401 CJAF5213

PS Form 6401 Customer must pay a $6.20 fee for each money order inquiry submitted. Customer must present the original money order receipt. Postal clerk will assist the customer in completing PS Form 6401. PS Form 6401 b. Customers may submit PS Form 6401 at any time (there is no waiting period) and must pay the applicable fee of $6.20 for each money order inquiry submitted. Each PS Form 6401 covers only one money order.   NOTE: Show Slide - Example of PS Form 6401 CJAF5213

Example: PS Form 6401 Post Office Personnel Complete This Portion 0 0 0 5 6 3 9 9 0 0 5 1 2 1 9 2 0 1 7 2 0 9 0 8 2 1 4 5 0 0 3 M A R C U S G F L O U N D E R 5 0 9 T H P S B 4 A P O A E 0 9 0 8 2 5 3 2 4 4 4 1 7 0 0 4 5 4 0 9 0 8 2 3 2 4 4 4 1 7 0 0 4 5 4 $6.20 Postage Label Here Marcus G. Flounder 6 1 2 1 9 2 0 1 7 Marcus G. Flounder 1 2 1 5 2 0 1 3 Example of PS Form 6401 c. The customer must present the original money order receipt. The postal clerk will assist the customer in completing PS Form 6401, and then upon payment, affix stamps or postage label on the form where indicated to show the fee was paid.   NOTE: Student can refer to Student Handout, pages 9-11, for information on completing PS Form 6401 The instructions for completing PS Form 6401 are as follows: (1) Enter the money order serial number, issued date and money order amount. (2) Enter the post office number as shown on original money order receipt. (3) Print the name of customer filing the inquiry (Payee or Addressee). (4) Enter the mailing address, city, state, and ZIP Code. (5) Enter telephone number. (6) Person filing the inquiry must read the Certification Statement; sign his/her name and date. (7) Collect the inquiry fee ($6.20) from the customer then affix $6.20 in postage stamps or PVI label here. DO NOT collect a fee if a No-fee money order is issued to the customer. (8) Enter customer’s photo ID number and type. (9) Enter post office’s finance number, ZIP Code and telephone number ONLY if a No-fee money order is issued. (10) Enter No-Fee money order serial number, issue date, and amount ONLY if a No-Fee money order is issued. (11) Enter post office ID, postal employee’s signature, and date. NOTE: The original form is put in an envelope addressed to the Scanning and Imaging Center (address is located on the front of the form) and mailed the same day. Do NOT retain form. NOTE: Show Slide - Check on Learning 7 Post Office Personnel Complete This Portion 8 9 10 11 CJAF5213

Check on Learning A: Owner, Payee or Endorsee Q: Who may complete, sign, and submit a PS Form 6401 to check the status of a money order? A: Owner, Payee or Endorsee Q: If found that a money order has not been cashed, when will a replacement money order be issued? A: 60 days after the money order purchase date Q: What must the customer provide when completing a PS Form 6401? A: The original money order receipt Check on Learning   Q: Who may complete, sign, and submit a PS Form 6401 to check a money order status? A: Owner, Payee or Endorsee Q: If found that a money order has not been cashed, when will a replacement money order be issued? A: 60 days after the money order purchase date Q: What must the customer provide when completing PS Form 6401? A: The original money order receipt NOTE: Show Slide - PEX Situation #2 & 3 CJAF5213

CLERK MONEY ORDER TAPE The Finance Supervisor or COPE is responsible for ensuring reports are prepared and submitted for each day money order business (MOB) is conducted. Clerks will provide a printout of their MOB to the COPE at the close of business. Students Refer To Student Handout Page 11 CLERK MONEY ORDER TAPES 5. Learning Step / Activity 5. Producing a Clerk Money Order Tape Method of Instruction: Conference / Discussion Instructor to Student Ratio: 2:30 Time of Instruction: 1 hr 40 mins Media: Programmed Instruction a. The Finance Supervisor or COPE is responsible for ensuring reports are prepared and submitted for each day money order business (MOB) is conducted. Clerks will provide a printout of their MOB to the COPE at the close of business. At the end of the business day, the postal clerk will collect all vouchers. Using a calculator, the retail clerk will enter the amount of each money order and complete the total amount of sales. Next, the clerk will enter and total all money order fees. A combined total will be calculated at the end of the tape. * At the end of the duty day, the clerk will turn in the vouchers and a calculator tape to the PFO/COPE. (1) Clerk will list all money orders sold and any spoiled or no fee money orders. (2) Clerk will total all the money orders used. (3) Clerk will calculate how many money orders were sold and multiply by the $.35 fee. (4) Clerk will list paid money orders, and total amount. (5) Clerk will take total amount of money order sales, plus total amount of fees, subtotal, minus total amount of paid money orders, total cash. (6) Clerk will APDS the top of tape. (7) Clerk will list from the lowest thru the highest sequential order of money orders they used. (8) Clerk will annotate money order tape with the heading “Money order issues”, any no fee money orders, money order fees, paid money orders, issues money order plus money order fees, less paid money orders, total cash, and clerk will sign horizontally on the left side of tape. NOTE: Discuss spilt series tape. NOTE: For an example of a Clerk Money Order Tapes with processed money orders, see student handout, pages 11.   NOTE: Show Slide - Example: Clerk Money Order Tapes CJAF5213

CLERK MONEY ORDER TAPES Example: Clerk Money Order Tapes and discuss the second example of Clerk Money Order Tape. How to identify if there is a split series in the money order. NOTE: Show Slide - Clerk Money Order Tapes CJAF5213

Clerk Money Order Tape If a clerk discovers an issued money order voucher is missing, the following procedures will be followed: - Any overage in cash that is related to the loss of voucher(s) will be remitted with that day’s business. - On the clerk’s Money Order List, annotate “Missing Voucher.” - The COPE/Finance Supervisor will prepare a money order facsimile for the missing voucher. Money Order List b. Once printed, clerks can check the money order vouchers against the printout to ensure the serial numbers and their amounts are accurate. If during a check, a clerk discovers an issued money order voucher is missing, the following procedures will be followed:   (1) Any overage in cash that is related to the loss of voucher(s) will be remitted with that day’s business. (2) On the clerk’s Money Order List, annotate “Missing Voucher” next to the dollar amount that corresponds with the missing voucher. (3) The COPE/Finance Supervisor will prepare a money order facsimile for the missing voucher and retain it in numerical sequence with the final money order business report.  NOTE: Show Slide - Check on Learning CJAF5213

Check on Learning Q: Who is responsible for ensuring reports are prepared and submitted each day MOB is conducted? A: The Finance Supervisor or COPE. Q: What happens when there is an overage in funds due to a lost voucher? A: The overage is remitted with that day’s business. Check on Learning NOTE: Conduct a check on learning and summarize the learning activity.   Q: Who is responsible for ensuring reports are prepared and submitted each day money order business is conducted? A: The Finance Supervisor or COPE Q: What happens when there is an overage in funds due to a lost voucher? A: The overage is remitted with that day’s business NOTE: Show Slide - PE X, Situation 7 & 8 NOTE: Assist students with PE X, Situation 7 & 8 CJAF5213

PE X, Situation 7 & 8  NOTE: Conduct a check on learning and summarize the learning activity. 6. Learning Step / Activity 6. Practical Exercise Y   Media: -None- Time of Instruction: 1 hr Method of Instruction: Conference / Discussion NOTE: Administer Practical Exercise Y in accordance with instructions in the PE.    NOTE: Conduct a check on learning and summarize the learning activity. Method of Instruction: Test 8. Learning Step / Activity 8. Test Instructor to Student Ratio: 2:30 NOTE: Administer test IAW instructions in the test. Media: Programmed Instruction NOTE: Conduct a check on learning and summarize the learning activity. 9. Learning Step / Activity 9. Test Review Method of Instruction: Test Review NOTE: Conduct a test review and provide remedial training, if needed.  SECTION IV. SUMMARY Instructor to Student Ratio is: 2:30 Time of Instruction: 5 mins Check on Learning: Determine if the students have learned the material presented by soliciting student questions and explanations. Ask the students questions and correct misunderstandings. A: The COPE or the Money Order Custodian Q: Who issues postal money orders to finance clerks? A: Physically count each money order form with a witness present Q: When inspecting a new block of money orders, what must you do if the wrapper has been broken? A: It’s used to record and control the distribution of money orders Q: What is a DD Form 885 used for? A: It serves as proof of purchase in case of loss or theft of the money order Q: What purpose does the customer receipt serve? A: Cash, and Eagle Cash/ Navy Cash Q: What are the two acceptable ways in which a customer may purchase a money order? A: By checking the Missing U.S. Money Order Forms List Q: How do you verify that a money order presented for cashing can be cashed or not? A: The payee, endorsee or the purchaser Q: Who is authorized to cash a postal money order? Show Slide - Terminal Learning Objective CJAF5213

TLO – Conduct Money Order Business LESSON OUTCOME: Students will conduct money order business IAW USPS and DOD directives/guidance in support of postal operations. TERMINAL LEARNING OBJECTIVE: ACTION: Conduct Money Order Business CONDITIONS: Given a classroom environment, access to blank training money orders, postal money order imprinter, Missing Money Order Forms list, domestic money orders to be cashed, All-Purpose Dating Stamp, DD Form 885 (MO Control Record), PS Form 17 (Stamp Requisition), PS Form 8105-A (Funds Transition Transfer Report), PS Form 8105-B (Suspicious Transaction Report), IMM 371 (International Mail Manual), Student Handout and Awareness of Operational Environment (OE) variables and actors. TERMINAL LEARNING OBJECTIVE (CONT’D): The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.   The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent. STANDARDS: Student must successfully perform the following steps to achieve a minimum of 80% accuracy: - Control money orders. - Process and sell domestic money orders. - Cash domestic postal money orders. - Produce a Clerk Money Order Tape. Conduct Money Order Business (TLO) Terminal Learning Objective At the completion of this lesson, you [the student] will: NOTE: Inform the students of the following Terminal Learning Objective requirements.   Action: Conduct Money Order Business Conditions: Given the following: Missing U.S. Money Order Forms List Postal Money Order Imprinter Ten (10) blank money order form sets All-Purpose Dating Stamp Domestic postal money orders to be cashed PS Form 8105-A (Funds Transition Transfer Report PS Form 17(Stamp Requisition) DD Form 885(MO Control Record) 10. Student handout PS Form 8105-B (Suspicious Transaction Report 11. Awareness of Operational Environment (OE) variables and actors.  Standards: Student must successfully perform the following steps and achieve a minimum of 80% accuracy: Control money orders 3. Cash domestic postal money orders Process and sell domestic money orders Produce a Clerk Money Order Tape In a training environment, leaders must perform a risk assessment in accordance with ATP 5-19, Risk Management. Leaders will complete the current Deliberate Risk Assessment Worksheet (DD Form 2977) in accordance with the TRADOC Safety Officer during the planning and completion of each task and sub-task by assessing mission, enemy, terrain and weather, troops and support available-time available and civil considerations, (METT-TC). Note: During MOPP training, leaders must ensure personnel are monitored for potential heat injury. Local policies and procedures must be followed during times of increased heat category in order to avoid heat related injury. Consider the MOPP work/rest cycles and water replacement guidelines IAW FM 3-11.4, Multiservice Tactics, Techniques, and Procedures for Nuclear, Biological, and Chemical (NBC) Protection, FM 3-11.5, Multiservice Tactics, Techniques, and Procedures for Chemical, Biological, Radiological, and Nuclear Decontamination. Safety Requirements The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes. The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs GLO 14: Soldiers and Army Civilians are technically and tactically competent. Risk Assessment Level: Low Environmental protection is not just the law but the right thing to do. It is a continual process and starts with deliberate planning. Always be alert to ways to protect our environment during training and missions. In doing so, you will contribute to the sustainment of our training resources while protecting people and the environment from harmful effects. Refer to FM 3-34.5 Environmental Considerations and GTA 05-08-002 ENVIRONMENTAL-RELATED RISK ASSESSMENT Environmental Considerations: Evaluation Practical Exercise X and Y; Performance Test Instructional Lead-In Part of our service that we provide to customers includes the selling and cashing of postal money orders. As a clerk, you will be entrusted with hundreds of money orders which are sensitive, accountable items. In this lesson you will learn the procedures involved in maintaining proper accountability of your money orders and the process that involves the selling and cashing of postal money orders. NOTE: Show Slide - Control and Distribution of Postal Money Orders

QUESTIONS PSC Slides