Setyabudi Indartono, Ph.D Conflict Management V.2014
The Introduction The Nature of conflict & Managing conflict Empirical Studies & Case of Conflict Perspective of Conflict: Positivism and Transcendental
The Nature of conflict & Managing conflict Etymologically deriving from the Latin conflictus, which means the act of striking together from confligere to strike together, from comfligere to strike, conflict arises in relationships and it is a universal human experience. Conflict is defined as a disagreement through which the parties involved perceive a threat to their needs, interests or concerns Workplace conflict is may be because of scarce and insufficient resources; such as time, status or budgets: because of values; such as political preferences, religious beliefs, deep rooted moral values: and because of insights, facts, perceptions, world views and may be because of any possible combination of these issues.
Perceptions in conflict is created by Culture, race, and ethnicity Gender and sexuality Knowledge (general and situational) Impressions of the Messenger Previous experiences
Types of conflict Affective Conflict / Relationship Conflict: deals with interpersonal relationships or incompatibilities not directly related to achieving the group's function Substantive Conflict / Task Conflict: involves disagreements among group members about the content of the tasks being performed or the performance itself Conflict of Interest / Clash of Interests: occurs “when each party, sharing the same understanding of the situation, prefers a different and Some -what incompatible solution to a problem Conflict of Values: occurs when two social entities differ in their values or ideologies on certain issues
Levels of Conflict Intrapersonal Conflict (Within one’s personality) Interpersonal Conflict (Among persons) Intra-group Conflict (With in group) Inter-group Conflict (Among persons)
Managing conflict Satifyng managing conflict Organization Learning and Effectiveness Needs of Stakeholders Ethics
Empirical Studies & Case of Conflict International Conflict Management Conflict at Higher Education Conflict at Manufacturing Organizations Conflict at Service Organizations Publict vs Private Institution Confict
Perspective of Conflict: Positivism and Transcendental point of View What is Positivism What is Transendental
Objctives of Conflict Increase Productvities Elaborate dynamic behavior Split the nature of characters Streamline Organizational Politics
Objectives Reminder of human being positioning as a slave of God Closer and strengthen believing of God Increase respecting to others, properties, and creativities Reduce arrogance, envy, malice, slander, prejudice, and treacherous Soften hearts mengurangi kesombongan, iri, dengki, fitnah, buruk sangka, dan khianat
Outcomes Straight Faith Right worship Good in morality Strong Physicallly Extensive knowlege Fighting on him/her self Discipline Well Organized Independent Helpful to others