MSPs and Technology – Let’s Be Friends Donna Goestenkors, CPMSM Suzette Sutton, BA November 28, 2017

Presenters Your SPEAKERS Donna – 41+ Years Suzette - 25+ Years © 2017 All Rights Reserved 2

Education Partners © 2017 All Rights Reserved 3

Objectives Identify the barriers preventing technology integration in your credentialing practices and department operations. Describe the benefits of using technology. Unleash your power by maximizing the tools you already have. Implement strategies that will help you succeed with small, fast projects and reports. © 2017 All Rights Reserved 4

PREPARE YOURSELF © 2017 All Rights Reserved 5

PREPARE YOURSELF © 2017 All Rights Reserved 6

Converting Barriers Into Action – Personal Fears Frustrations © 2017 All Rights Reserved 7

Technophobia Constant and persistent fear of technology, especially computers. The feeling of severe anxiety associated with using anything technologically advanced. © 2017 All Rights Reserved 8

Science Exists when there are major changes in how we do things. Automation will eliminate jobs People fear things they depend on but don’t have any control over or understand how things actually work. Fear of job loss Fear of learning a new skill © 2017 All Rights Reserved 9

Science Imaginations fill in the details aka “doomsday phobia.” Technology will rule your life Panic attacks Americans are more afraid of technology issues than dying, mass shootings or ghosts. #8 of 89 fears “Technology I don’t understand” © 2017 All Rights Reserved 10

Solution Understand that technology is a tool for you to accomplish a complex task. Start small. Reach out to available resources to gain the needed knowledge, skills and confidence. © 2017 All Rights Reserved 11

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~Technology Management MSP Core Competence CAREER Power PERSONAL Effectiveness SKILL Efficiency Core: ~Credentialing Management ~Privileging Management ~Practitioner Competence Mgmt. {privileging, FPPE, OPPE} ~Compliance Management ~Enrollment Management ~Onboarding Management ~Office Management ~Document Management ~Acquisition Management ~Technology Management ~Relationship Management ~Development Management © 2017 All Rights Reserved 14

Barriers Vision Leadership Knowledge Budget Time © 2017 All Rights Reserved 15

Vision Vision Past Present FUTURE © 2017 All Rights Reserved 16

Leadership Leadership Initiative Assemble a team Create a plan Identify your resources © 2017 All Rights Reserved 17

Knowledge Knowledge Research and discovery People Process Technology Resources © 2017 All Rights Reserved 18

Budget Budget Technical vendor Network YouTube © 2017 All Rights Reserved 19

Time Time Making time is not optional Technology is here to stay Manage time Outreach matters Team work Delegate Outsource © 2017 All Rights Reserved 20

Benefits Faster, more efficient process Less manual handling Increased staff satisfaction Reduction in cost © 2017 All Rights Reserved 21

Benefits Improved records and document management Supports regulatory/accreditation compliance Reduces paper Improves competence Advances career © 2017 All Rights Reserved 22

Unleash The Power Current Tool Assess current tool Implement functionality Integrate process Update products Clean data Train © 2017 All Rights Reserved 23

Vendor Sourcing Create an RFI (Request for Information) Explain your business Explain your reason © 2017 All Rights Reserved 24

Vendor Sourcing Create an RFI (Request for Information) Create a want list Send to vendors with need date Compile findings Rate & select vendor © 2017 All Rights Reserved 25

Implementation Strategies Dual monitors Spreadsheets Letters Map applications Web crawlers Workflows © 2017 All Rights Reserved 26

Implementation Strategies Batch updates Portals Document management Communications © 2017 All Rights Reserved 27

Implementation Strategies Meet the Team (Required) MSP/credentialing subject matter expert MSP technical expert Vendor technical solution Business analyst IT representative Project manager C-Suite © 2017 All Rights Reserved 28

Implementation Strategies Meet the Team (Technical) Report writer Database administrator Consultant © 2017 All Rights Reserved 29

MSP Technical Resource Expert © 2017 All Rights Reserved 30

MSP Value Add (Technical Resource) People Process Technology Data entry rules/nuances Train © 2017 All Rights Reserved 31

MSP Value Add (Technical Resource) Database relationships Query Map applications Create merged letters Run reports Data quality Performance Proactive © 2017 All Rights Reserved 32

POWER THOUGHT © 2017 All Rights Reserved 33

2018 Doctor FBI Series IV ”Technology Partners for MSPs” © 2017 All Rights Reserved 34

Speaker Contact Information Donna Goestenkors, CPMSM Team Med Global Consulting, LLC Donna@teammedglobal.com Telephone: (618) 830-0057 Website: www.teammedglobal.com Like Me: www.facebook.com/teammedglobal Connect with Me: www.linkedin.com/donnagoestenkors Follow Me: www.twitter.com/teammedglobal © 2017 All Rights Reserved 35

Speaker Contact Information Suzette Sutton, BA Suzettesutton@gmail.com Telephone: 573.824.2482 © 2017 All Rights Reserved 36

Resources Team Med Global Healthcare Consulting MSP interviews Field Experience Technology Team Suzette Sutton © 2017 All Rights Reserved 37

Resources American Psychiatric Association 4th Edition Matthew Stallard PowerPoint Design Consultant © 2017 All Rights Reserved 38

The MSP Career Guidebook Features Include: Frequently asked questions by MSPs Sample job descriptions, systematic assessment tools, planning techniques, and strategies for effective performance Real-life stories to illustrate specific points Purchase your copy directly from Amazon or www.teammedglobal.com © 2017 All Rights Reserved 39

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THANK YOU! © 2017 All Rights Reserved 43