The Global Manager Extends concepts and models from one-to-one relationships (we-to-them) to holding multiple realities and relationships in mind at once and acting skillfully on this more complex reality Controls less and facilitates more Ideas,processes, behaviors of others Makes strategic decisions on what is best for the customer (wherever she is), the business, and the employees (wherever they are) Manage in ways consistent with customers and employees’ diverse values and cultures

Skills required of global executives

Traits of Effective Global Executives Develop and use global strategic skills Design and function in flexible organization structures Manage change and transition Manage cultural diversity Work with others in teams Communicate effectively Learn and transfer knowledge in an organization that spans national borders/cultures Enter into trusting alliances; operate with high degree of personal integrity and honesty Take risks, experiment Develop personal mobility and a stateless perception of world Implement strategy effectively; from ideas to action...

Effective global manager expertise Global Strategic Expertise Balance between capitalizing on resources and needs within national boundaries and the ability to capture a vision of a world without boundaries Adaptive Expertise Create adaptation, change and flexibility for manager and the organization Cross-cultural expertise Knowledge about own and other cultures Use of this knowledge to act constructively in interactions Make and implement strategic decisions Design and implement organizational systems Interpersonal expertise Communication,teamwork, negotiation, leadership