The NHS in Lincolnshire Clinical Commissioning Groups (CCGs) Clinically led NHS bodies responsible for commissioning (planning, agreeing, monitoring and evaluating) local healthcare services. Lincolnshire West CCG Lincolnshire East CCG South West Lincolnshire CCG South Lincolnshire CCG

The NHS in Lincolnshire NHS Health Trusts deliver or provide local health care: Lincolnshire Community Health Services NHS Trust - LCHS United Lincolnshire Hospital Trust – ULHT Lincolnshire Partnership Foundation Trust – LPFT East Midlands Ambulance Service – EMAS

Lincolnshire Community Health Services NHS Trust LCHS is the primary community healthcare provider in Lincolnshire providing services aimed at supporting people to manage their own health at home and reducing the need for people to go into hospital.   The trust cares for thousands of patients every day, to deliver joined-up care in community settings.

Our Services

We look after More than 500 patients in our urgent care facilities daily Over 60 patients seen in sexual health centres daily Over 67,000 patients cared for by community teams every year 3,100 people cared for in our community hospital beds annually In excess of 53,000 patients access our Out of Hours service in a year Over 100,000 patient calls handled through CAS in a year

Why we want you to get involved We want to ensure that the services we provide, and how we provide them, is decided with the input and support of all our stakeholders. We want you to have your say on what we are doing, input into our decision-making and to learn from you and use your expertise for the good of our services. • Monthly members newsletter • Share your views on plans and policies • Help to review patient literature • Undertake environmental assessments • Volunteer within one of our services LCHS is committed to involving all who use, deliver, work with and commission services in order to improve the care we provide. This includes continuously engaging our patients and carers, public and staff in a variety of ways. We want to ensure that the services we provide, and how we provide them, is decided with the input and support of all our stakeholders. Our members are vital to this process.  We want you to have your say on what we are doing, input into our decision-making and to learn from you and use your expertise for the good of our services. Our members also play a role as ambassadors helping to spread the word about what we do and encouraging others to get involved. How can you get involved As a member you can be as involved in a way that suits you and give as much or as little time as you wish. There are a number of ways to get involved: Receiving our monthly members newsletter Sharing your views on trust plans and policies Helping to review patient literature and leaflets Undertaking environmental assessments Volunteering within one of our services  

Volunteering Opportunities As well as increasing resources volunteers support our trust in many ways Additional skills, a wider perspective and fresh ideas Extend diversity and inclusion Generate innovation and help us try new things Readers Panel Cardiac Rehabilitation Community Hospital Ward PLACE Volunteer 15 Steps Volunteer Admin Clerical Volunteer If you have a particular area of interest or there is something else you would really like to do please let us know……… Why we want to involve Volunteers As well as increasing resources and people power volunteers support our trust in many ways They bring additional skills offer a wider perspective and fresh ideas They extend diversity and inclusion in our organisation Volunteers generate innovation and help us try new things Currently we have a number of volunteering of opportunities:

Great care, close to home Our Purpose and Values Trust Purpose Great care, close to home The LCHS Way We listen We care We act We improve We expect all members of the trust and our volunteers to demonstrate and uphold the same organisational values and behaviours that are also expected of staff when carrying out any activities on behalf of the trust.

Code of Conduct A person may not become or continue as a volunteer or member of the trust if: (S) He has demonstrated intimidating, aggressive or violent behaviour at any site or against any of the trust's employees or other persons who exercise functions for the purposes of the trust, and following such behaviour(s) he has been asked to leave, or has been removed or excluded from any service or site in accordance with the relevant trust policies for withholding treatment from violent/aggressive patients. (S) He has been confirmed as a ‘vexatious complainant’ in accordance with the trust policy for handling complaints. (S) He has been removed as a member from any NHS trust. (S) He has been deemed to have acted in a manner contrary to the interests of the trust. (S) He fails or ceases to fulfil the criteria for membership of the trust. (S) He fails to uphold the values and behaviours of the trust in his activities as a member of the trust. (S) He fails to adhere to the trust’s policies and procedures (such as standing financial instructions and health and safety). (S) He is deemed to have used or abused their status as a member for activities and/or purposes other than those which (s)he has been requested to pursue on behalf of the trust. (S) He is in breach of the duty of confidentiality to patients, carers and visitors of the trust. (S) He is deemed to have acted in a manner which brings the trust into disrepute (e.g. using social networking sites or similar to make comments relating to the trust or the wider NHS which bring the trust into disrepute). There is evidence of discriminatory conduct or behaviour, on any prohibited grounds, in respect of any individual or any class of individuals.

Information Governance The NHS handles confidential and personal information all the time. As a member or volunteer you may be party to some of this information. A lot of this information is verbal but is still confidential. Patients would expect us to handle any confidential appropriately. How would you like you information to be handled? (the direct time clinical staff spend with patients)

Information Governance Name Address Date of Birth Postcode Telephone number Religious belief Sexual orientation Health condition Racial or ethnic origin Political belief Criminal record Private information about you You gave this to someone to someone who has a duty of confidence . Information about your health or treatment UK law says Health information is confidential

Information Governance Patient tells you Seen on a notice board You support a group or activity. You overhear conversations Notice written documents Other means (the direct time clinical staff spend with patients)

Keeping in touch Keeping in touch Membership and Engagement Office 01522 308857 membership@lincs-chs.nhs.uk. Heather Emmerson – Stakeholder Engagement Manager Vicky Rose – Corporate Administrator Follow us on Twitter: @LCHSMembership Follow us on Instagram: @LCHSMembership