Journey to the Cloud

Agenda About TMG Who is City of Lubbock Utilities (LP&L) Utility in Need of Upgrades Program Planning Program Overview Program Integration Program Drivers and Benefits Chat Questions

About TMG 35 staff and growing Consultants have a mean experience of 25 years 36 active projects across 23 clients Portfolio of 272 clients, 535 projects 26 years in business 80% of CS Week awards for CIS implementations in last 5 years were TMG run projects Full lifecycle consulting on all M2C applications (CIS, AMI, MDM, MWF, CSS, etc.)

Who is City of Lubbock Utilities (LP&L) City’s electric provider since 1916 Approximately 280 employees Provides billing, collection, customer support for all five (5) City services Provides meter reading for electric, water and metered sewer services Generates and distributes electricity to more than 105,000 customers Manages and maintains electric transmission and distribution systems

Utility in Need of Upgrades Mobile Workforce Meter Data Management Customer Information Systems Advance Metering Infrastructure Industry Consulting Services

Program Planning RFP Alternatives Implementation Alternative RFP done simultaneously RFP Staggered Implementation Alternative Simultaneously : CIS/MDM/AMI Sequential : CIS/MDM First, then AMI Sequential : MDM/AMI First then CIS (Banner interface from MDM) Sequential : AMI First then CIS/MDM (Banner interface from AMI) Staggered Start : AMI First then CIS/MDM Staggered Start : CIS/MDM First, then AMI (paced with milestone dependency) Water / Electric Alternatives Water Deployed at Same Time Water Deployed at some point later, but planned

Program Overview ITRON AMI project started 6 months before the CIS project by executing a pilot of 1000 meters (water & electric) Oracle C2M project will parallel AMI’s full deployment Meter data will build in the Itron headend during the C2M project Oracle Field Service Cloud will be implemented and tested within CIS / MDM’s system and integration testing

Program Integration

Program Drivers and Benefits City of Lubbock Utilities Improve Billing Accuracy Improve Customer Service Empower Customers Improve Outage Management Enhance Reliability

Customer Service & CIS Billing Manager CIS/AMI Program Sponsor Jamie Cook Customer Service & CIS Billing Manager CIS/AMI Program Sponsor

Questions