Responding to Challenging Situations Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services

Learning Points Recognize unmet needs of residents with dementia Identify calming techniques to reduce stress Apply person-centered approaches when responding to residents’ needs

Recognizing Unmet Needs Index Card Activity: Think of a Challenging Situation Reasons Behind the Behavior Calming Techniques Validation Redirection

10 Common Challenging Situations ADLs Mealtime Bathing Physical/Verbal Aggression Disruptive Vocalizations Anger & Agitation Families Sexual Responses Wandering Elopement

Person-Centered Approaches to Challenging Situations Common Situations Possible Unmet Needs Person-Centered Approaches

Activity: Person-Centered Responses to Challenging Situations Life Histories of 5 Residents Examine a real-life example of a challenging situation Identify the unmet needs expressed by the resident Identify person-centered approaches the caregiver might use

Closing Activity: Index Card Review your original statement Can you identify the unmet need the resident was expressing? Can you identify a person-centered approach to meeting that need?

Learning Points Review Recognize unmet needs of residents with dementia Identify calming techniques to reduce stress Apply person-centered approaches when responding to residents’ needs

The Wisconsin Caregiver Project developed by The Wisconsin Caregiver Project University of Wisconsin Oshkosh Center for Career Development (CCDET) www.uwosh.edu/ccdet/caregiver