Comparative Statistics September 2017 ORS Comparative Statistics September 2017

ORS Total E-Mails AA New Website launch Aug 2010 & May 2013, Chat Now Oct 2016

From the Problem Drinker Seeking Help AA New Website launch Aug 2010 & May 2013, Chat Now Oct 2016

Breakdown of E-Mails Received in September 2017

Breakdown and Volume of mail requests by Month Sept 16 – Sept 17

Comparison of AA Newcomer Calls since 2007

Comparison of Total Calls since 2007

Comparison of AA Newcomer Calls since 2010

Comparison of Total Calls since 2010

Annual New and Total Calls 2003-16 AA New Website launch Aug 2010 & May 2013, Chat Now Oct 2016

ORS Monthly Statistics Sept 2016 – Sept 2017   New 2013-14 New 2014-15 New 2015-16 New 2016-17 New 2017-18 Chat Now New Returnee 21-30s Under 21 Al-Anon Al-Ateen Complaints ORS Complaints Other Meeting Info On-going Other Overseas To GSO Professional Thanks Totals 2013-14 Totals 2014-15 Totals 2015-16 Totals 2016-17 Totals 2017-18 Sep 191 179 192 236 5 7 1 54 26 178 14 2 44 108 747 726 656 638 Oct 227 208 220 210 181 3 12 45 23 290 22 4 29 9 130 695 752 693 1015 Nov 203 250 234 173 123 88 38 188 28 24 128 603 795 769 850 Dec 217 197 209 195 62 35 148 10 13 92 742 629 583 Jan-17 226 287 6 30 180 16 145 756 683 801 Feb 200 224 244 112 47 101 643 692 778 676 Mar 254 189 58 165 20 111 724 803 705 627 Apr 221 176 32 31 15 98 596 640 541 May 259 60 33 147 25 95 661 707 822 658 600 Jun 201 239 52 155 19 122 641 720 764 706 628 Jul 184 233 269 216 8 66 17 253 85 736 767 783 686 Aug 193 248 241 242 187 48 286 84 613 785 830 759 696 206 219 716 681