State of the Organization April 19, 2018

Agenda 12 Month Recap Key Updates What’s Ahead Call to Action Questions and Answers Discussion

12 Month Recap

The Power of Dedication and Resilience New CEO Strategic Enhancement Plan Risk of losing 14% of our funding (a.k.a. Fiscal Cliff) Financial Stabilization Plan Executive Leadership and Organizational Structure Changes

Lessons Learned Humility – we aren’t perfect We need to play a bigger role in the healthcare neighborhood and delivery system; stop playing small Nothing is easy and the struggle is worth it Our employees are proof that inspiration has no limits

Why We Exist Our Mission is to partner with the community to provide excellent, culturally-sensitive health services to meet the needs of each individual...every touch, every time. Our Vision is individuals are empowered to live the lives they want through personalized, compassionate healthcare. Our Values: Integrity, Compassion, Accountability, Respect, Excellence

Key Updates

Employee Attrition by Month

Quality – Behavioral Health

Quality - Dental

Quality – Clinical UDS Measures Measure Name 2017 FINAL Value 2018 FIRST QUARTER 2018 MCPN GOALS Healthy People 2020 Adult Weight Screen 6B 49% 49.5% 54%   Asthma Meds 6B 78% 83.2% 83% CAD-Lipids 6B 81.9% 88% Cervical Cancer 6B 63% 61% 68% 93% Child Immunization 6B 41% 38.7% 46% 80% Colorectal Cancer 6B 40% 38.6% 45% Org Goal 70.5% Depression Screen 6B 94% 92.1% 95% Diabetes Uncontrolled 7 (LOWER % IS GOAL) 33% 32.6% 28% 16.1% Hypertension Controlled 7 60% 62% 70% 61.2% IVD-Aspirin 6B 73% 72.5% New HIV-Follow up 100% 92.9% 98% Ped. Weight Screen 6B 48.9% 66% Tobacco Cessation 6B 89% 92.3% Dental Sealants 36.6% 43% 28.1%

Quality – HRSA Recognition

Access to Care

Revenue Cycle

Financial Status

Financial Status

What’s Ahead

O.S.V.

Connection With the Executive Team Employee Engagement Connection With the Executive Team Continue rotating meetings at health center locations Executive team rounding at health centers with both employees and consumers and utilizing visual management boards Seek on the spot opportunities for recognition (work-iversaries, retirements, kudos, etc.

Management and Staff Development/Training Employee Engagement Management and Staff Development/Training Pursing leadership skills assessment tools Revive Leadership Academy Ongoing development of modules in NetLearning

Balance Staffing, Technology, and Other Resources Employee Engagement Balance Staffing, Technology, and Other Resources Evaluation and development of leadership standard work in Medical Operations and Dental Operations Leverage existing and hoped for IT resources more effectively Pursue synergy between wellness, hospitality, and consumer experience committees.

Communication Channels: Top-Down and Bottom-Up Employee Engagement Communication Channels: Top-Down and Bottom-Up Staff Empowered and Efficient Design (SEED) Idea Program Create a communication tree to ensure dissemination of information Continue to experiment with communication channels for organizational updates

Continued Focus on Social Determinants of Health Community Health Drivers

Key Priorities Empanelment and Risk Stratification Analysis of Overbooks Differentiated Programs Clinical Quality Improvement Committee

Key Priorities Renovation at North Aurora Assessing additional new access points at Arvada and Golden High Schools Integration of WIC services at Jefferson Plaza Pharmacy

Key Priorities Revenue Cycle Enhancements Scheduling and Simplification of Access to Care Consistency in Encounters Per Site IT Security and Infrastructure

Key Priorities Philanthropy and Fund Development Regional Accountable Entity (RAE) Behavioral Health Strategy Consumer Experience

Call To Action

Community Need for Primary Care *ZCTA = Zip Code Tabulation Area

Community Need for Primary Care *ZCTA = Zip Code Tabulation Area

GROWTH Historic organizational opportunity with our new name Consumer experience is our best growth strategy Highly engaged employees result in a great consumer experience Meaningful work…meaningful relationships… honesty…transparency

My Request Be an engaged ambassador for who we are and where we are going Keep sharing your ideas for solutions relentlessly Redirect people who spread rumors and are negative Act as a unified care team and organization Hold yourself, your teammates, and your leaders accountable

Q&A Discussion