within the e-Government strategy (portal strategy) The austrian e-government plattform „www.help.gv.at“ within the e-Government strategy (portal strategy) Siegfried Putz DG e-Government WG, Athens 10./11. April 03

What is Help? A national internet platform for all Austrian authorities to support official proceedings Strictly customer oriented 69 life situations for citizens 45 business situations for entrepreneurs The result of decentralized co-operation “Cross authority platform” no change of responsibility, no Super Authority

What does it look like?

Statistics of access

What does it provide? Round the clock access – 365 days per year Dealing with authorities via the Internet Information about authorities Predesigned documents to fill in or print out HELP-Business Service for entrepreneurs HELP for disabled persons To enable physically disabled citizens to access official proceedings

What does it provide? HELP for foreign citizens Providing information for foreign citizens living and working in Austria @mtsweg online (online proceedings) 10 online proceedings in 23 communities Interactive Guestbook Questions from the public are answered Newsletter a subscription service to be up to date

WAI – Web Accessibility Initiative already AA-Level in HELP Enable physically disabled citizens to access official proceedings no technical complex processes but structured content Cooperations: Austrian Association for Internet Users European Blind Union

Citizen´s focus of HELP Satisfied citizens: Time savings preparing interactions with authorities Online proceedings all required documents Dealings with authorities become predictable correct sequence of steps to be taken when contacting authorities Personel contact Questions, praises in the interactive guestbook Feedback Questionnaire „HELPMIT“, Guestbook

HELPMIT - Questionnaire

Towards true e-government Development of HELP Step 1 (provision of information) Information about authorities Link concept „Public Austria“ Step 2 (electronic transfer of applications) Online proceedings Status: 10 proceedings with 23 partners (municipalities, county administrations) including online-payment Planning the future Handling of complex proceedings (digital signature, status information of official proceedings)

Available online proceedings Application for Information on a person´s residence Company Tax Declarations Dog Registration Registration of public events Notice of Loss Business license Graveyard fares Several affairs of trade (registration of a trade, change of firm wording, registration of further business premises,…)

Partners of the online proceedings

Most popular life situations in 2003

European Governments on-line

ICT - Board Chief Information Officer Monitoring/Reporting Chancellor Vicechancellor Chief Information Officer n CIO CIO CIO CIO CIO CIO Ressort Ressort Ressort Ressort Ressort Ressort ICT BOARD CIO CIO CIO CIO CIO CIO Ressort Ressort Ressort Ressort Ressort Ressort Monitoring/Reporting Quality Assurance Operative Unit

Architecture

Security layer & citizen card SW modul for citizen card Interface definition independent from techn. developements Infobox (storage management)

Modules for online-applikations Basicmoduls for secure online-transactions (java) MOA - signature examination (1Q 2003) MOA – server signatur exam. MOA – identifikation & authentification

Service delivery Full online – proceeding Immediate delivery vs. Notice for collection (esp. Server) Traditional delivery

XML e-signatures Best suitable for e-government E-signature compatible Plattform independent Interoperability Definition of XML-shemes

E-payment e-signatur technology Signed payment receipt (attachement) In cooperation with Austrian banks (standards)

Portal Strategy Portal functionalities and applications have to work independently Portals can‘t have any application responsibilities (and are not able to do so) Portal functionalities are mainly Communication & Comfort enhancing Portals represent an environment to support accessibility agreement & standards