FTPE Performance Recovery Ian Humphreys Head of Current Operations 30th September 15

PRCR established in August 2014 Jointly with Network Rail Timetable changes Service Recovery Train Crew Diagrams Ardwick Depot Fleet Reliability Improvements Network Rail reliability/ resilience plans Right Time Railway 7 Point Plan

PPM MAA trajectory CaSL MAA Right Time at destination MAA

Incident Count May 14 timetable

1. Timetable and Train Crew Diagrams Action Milestone Date Status Fit trial GPS unit to class 185 Complete 30/11/14 P9  Change Liverpool plan including £400k for additional train and traincrew Complete 14/12/14 P10 Replatform 1Exx Newcastle services to platform 10 York Replatform 1Exx Newcastle services to platform 12D Leeds Spot bid to depart Middlesbrough one minute earlier Complete 17/5/15 P2 Scarborough services to depart Manchester Victoria one minute earlier December 2015 minor amendments Go Live 13/12/15    

Train Crew Diagram Changes July 14 amendments December 14 amendments September 14 amendments May 14 timetable Action Milestone Date Status 51 Train crew Diagram Changes In place 28/7/14 P5  52 Train crew Diagram Changes Go live 8/9/14 P6 Liverpool Lime Street Train Plan Changes Go live 14/12/14 P8 Diagram reviews based on Service Recovery and High Profile Services Go live 17/5/15 P2

2. Service Recovery

3. Service Delivery from Ardwick Depot Action Milestone Date Status Amend depot plan for Ardwick start of service Implemented plan P6 Joint working group with LNW Ops team target right time, right order Commenced P8 Retiming of empty stock movements Complete 14/12/14 P10 Improve planning of planned isolations Software upgrade for depot ‘king’ points Complete 31/3/14 P13    

4. Class 185 and 350 Reliability Action Milestone Date Status Return two class 185s to service in service 30/11/14 P09 Class 185 passenger door overhaul Complete 14/12/14 P10 Class 350 driver fault finding advice brief Recover class 185 maintenance backlog Complete 31/3/15 P13 Address class 350 TPWS fault light failure mode Recover class 185 engines isolated position On-going P06     

5. LNE and LNW Route Asset Reliability LNE&EM Route incident count trend – incident count MAA now at 600: the lowest since 2009/10 Action Milestone Date Status Appoint additional IME to reduce management span of control IME Leeds DU P6  Authorise additional £c1.7m asset spend LNE&EM Route Investment authorised P8 Authorise additional £c1.5m asset spend LNW Route Targeted cyclic analysis packs for IMEs and IMDMs Issue Packs P5 Route Exec repeat failure Control Room every 2 weeks CR agenda item P2    

6. Right Time Railway Action Milestone Date Status Station Control Rooms at major originating stations Complete 28/10/14 P9 New regulation guidance for Malton, Leeds, Northallerton Complete 14/12/14 P10 Closing doors trial 45 seconds before departure at Piccadilly/Airport Complete 18/1/15 P11 York to Leeds multi operator working group Commenced March 15 P02  Anglo Scottish performance: Working Group Commenced May 15 Correct SRT deficiency Hull to Selby Implement 13/12/15   

Nr Cross Gates/ Neville Hill 7. **New** External Locations Suicide Total Batley 1 Bradley Jn Cross Gates Deighton Dewsbury 2 Leeds Marsden Micklefield Mirfield Morley Nr Cross Gates/ Neville Hill Ravensthorpe Slaithwaite Subtotal 17 York 3 Totals 20 Church Fenton East Garforth Micklefield Garforth Cross Gates LEEDS Mirfield Cottingley Morley Batley Dewsbury Ravensthorpe Deighton Huddersfield Slaithwaite Marsden YORK Category Inc 5 Yrs Delay Trespass 373 19879 Vandalsim 176 17003 Suicide 17 30313 Cable Theft 46 28479 Key Actions Bringing forward planned fencing work later in CP5 and for a number of new locations working with the Area Central team to finalize the scope for all locations and interact with our deliverers to build on the existing fencing success. Helicopter recon requested. Objectives: Reduce suicide and trespass across the Transpennine route assisting Area performance programme via Lineside fencing at 22 locations. 14-Nov-18

Risks Trespass and fatalities Sustaining senior management attention – “not an issue anymore” Franchise Change and impact on Industrial Relations Loss of Class 170s – fleet shortage and change First Autumn of mass use of cl319s in North West Significant Engineering works

Conclusions FTPE performance is back on track – but significant further improvements required to return to historic performance Would not have happened without PRCR approach Better collaboration with Network Rail Utilises some of the progress LNE Route has made with LEAN management. But performance is more fragile than pre May 2014 and therefore needs sustained effort