Transformation Project Overview Business Process Re-engineering (BPR) Ben Dispennett Director of Building Services December, 2016

Redesigned Processes Transformation Projects

Existing Issues Business Process Reengineering Documents Processes Over 1125 processes have been documented since Spring, 2016. Two main themes: Ineffective and inefficient business processes SAP structural impediments

Transformation Project Overview Enterprise Asset Management

Enterprise Asset Management Vision Reduce Inefficiency/Increase Effectiveness Eliminate redundancy Streamline processes Standardize Update Technology Move away from paper based processes Optimize system integration Visibility to financial/operation information Operational decision making Inform strategic planning Total Cost of Ownership Capital and Construction Maintenance and Upkeep

Enterprise Asset Management Business processes under review Maintenance Project Capital Project Work order process Inventory management Procurement of goods Payroll process Project submission process Project progress visibility Expense tracking Project reporting

Maintenance Transformation Pain points that have been identified from customers Effort to submit a work request – multiple screens and actions required Time spent receiving repair issues from building tenants Incomplete information from customers on issues Unsure of work order status- received? In-progress? Waiting for parts? Complete? Difficultly in retrieving cost and information on closed work orders

Maintenance Transformation Reduced time/effort to submit work orders Increased communication on work order status Increased visibility into work order information Decrease the steps/time to notify the technician

Enterprise Asset Management Project Schedule 2017 Build phase: Feb – May Validate phase: June - July Deploy phase: Aug – Sept. (testing and training) Go-Live: Oct. 2nd Support phase: October

Questions and More Questions / Suggestions / Feedback Contact Ben Dispennett (bdispen@purdue.edu) Visit www.purdue.edu/bpr