Broward County Consolidated Communication Committee Update October 28, 2015

911 Transferred Calls (1 of 2) (to Non-Regional PSAPs / to Regional PSAPs) Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 NORTH 170 Calls 0.76% 166 Calls 0.75% 213 Calls 0.87% 194 Calls 0.80% 179 Calls 0.75% 160 Calls 0.68% CENTRAL 264 Calls 0.39% 288 Calls 0.45% 291 Calls 0.42% 310 Calls 0.48% 321 Calls 0.52% 337 Calls 0.47% SOUTH 59 Calls 0.19% 67 Calls 0.23% 76 Calls 0.24% 65 Calls 0.22% 52 Calls 0.19% 66 Calls 0.21% PLANTATION 718 Calls 12.60% 731 Calls 13.40% 782 Calls 14.14% 760 Calls 13.54% 730 Calls 14.74% 789 Calls 14.44% CORAL SPRINGS 346 Calls 5.63% 295 Calls 5.40% 352 Calls 5.62% 337 Calls 5.71% 333 Calls 6.27% 329 Calls 5.71% Common CAD platform negates the need to transfer calls Both Plantation and Coral Springs continue to participate on the CAD Core Implementation Team

911 Transferred Calls (2 of 2) (to Non-Regional PSAPs / to Regional PSAPs) Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 NORTH 156 Calls 0.70% 158 Calls 0.65% 140 calls 0.61% 145 calls 0.62% 0.60% 189 calls 0.80% CENTRAL 334 Calls 0.49% 380 Calls 0.53% 313 Calls 0.44% 325 calls 0.45% 331 calls 0.47% 322 calls 0.49% SOUTH 46 Calls 0.15% 83 Calls 0.27% 70 calls 0.24% 71 calls 54 calls 0.17% 66 calls 0.23% PLANTATION 803 Calls 15.73% 839 Calls 14.84% 797 calls 14.83% 811 calls 14.47% 590 calls 10.99% 644 calls 11.20% CORAL SPRINGS 299 Calls 5.57% 317 Calls 5.33% 312 calls 5.90% 314 calls 5.62% 328 calls 5.81% 319 calls 5.52% Common CAD platform negates the need to transfer calls Both Plantation and Coral Springs continue to participate on the CAD Core Implementation Team

P1 Call Answer Time DAILY BUSY HOUR (90/10) GOOD GOAL 90% Countermeasures Implemented March 2015: Modified ACD status codes April 2015: Trained operators on use of status codes June 2015: Redirected a larger percentage of Non-Emergency Calls to North Regional Center July 2015: Reassigned Teletype staff to call taker position

NORTH REGIONAL CENTER – P1 Busiest Hour of the Day (90/10) Launch of Consolidation End of Transition Year mnairn@broward.org Significant Improvement

CENTRAL REGIONAL CENTER – P1 Busiest Hour of the Day (90/10) Launch of Consolidation End of Transition Year mnairn@broward.org Significant Improvement

SOUTH REGIONAL CENTER – P1 Busiest Hour of the Day (90/10) Launch of Consolidation End of Transition Year mnairn@broward.org Significant Improvement

P1 Call Answer Time 911 CALLS (95/20) GOOD GOAL 95%

P1 Call Answer Time ALL CALLS (90/10) GOOD GOAL 90%

P2/P3 Fire Rescue CFS Processing Time (90/90) GOOD GOAL 90% *Due to intermittent CAD connectivity issues during the months of August and September a decision has been made to not measure the Operator's performance with respect to P2/P3 compliance.

P2/P3 Fire Rescue CFS Processing Time (99/120) GOOD GOAL 99% *Due to intermittent CAD connectivity issues during the months of August and September a decision has been made to not measure the Operator's performance with respect to P2/P3 compliance.

Strategic Technology Update Radio System Technical Consultant analysis complete County is drafting letter summarizing analysis and forward direction Launching RFP development initiative CAD Replacement Program Project is on schedule and on budget (Expected Go Live – February 2017) CAD Environment was installed in Sunrise on August 25th Training for Communication Operators and Law Enforcement Mobile Users expected to begin July 2016 Training for Fire Rescue Mobile Users to begin September 2016