Together Toward Zero Becoming Resilient Leaders in Times of

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Together Toward Zero Becoming Resilient Leaders in Times of Adversity, Change, and Uncertainty Tim Crowley, Ph.D. CROWLEY LEADERSHIP GROUP

you don’t have to do more, “ If you want more, you don’t have to do more, you have to become more! “ - JIM ROHN

Step Outside Your Comfort Zone 1 DEVELOP A GROWTH MINDSET Step Outside Your Comfort Zone

2 Strengthen your resilience LISTEN More than you talk

80/20 Rule of Effective Communication “Most people do not listen with the intent to understand; they listen with the intent to reply.” - Stephen R. Covey 80/20 Rule of Effective Communication

slow down savor life Today we are going to slow down and enjoy life! (to appreciate fully; enjoy or relish) You can transform your repertoire of micro-messages by paying attention to the details of your interaction, the "how you do what you do." Begin by focusing on these six expressions of micro-MAGIC: 1. Greet every employee with sincerity: ensure that your tone is warm and upbeat. Make eye contact, smile and use their names
 2. Connect person-to-person: bring a personal element to your interactions and acknowledge each employee beyond the role or position they occupy
 3. Be present to the other person: focus your complete attention on them when they are speaking. Let your body language and facial expression demonstrate that you are listening
 4, Respond to what’s really being said by paraphrasing and empathizing
 5. Draw them in by drawing them out: be an engaged and curious listener by asking questions and inviting input at every opportunity
 6. Appreciate and praise strengths and contributions; be specific and sincereSo what do we do if we think this is a problem for us as individuals? For our offices? Cultural competency literature tells us that we can become intentional with our actions; We can focus consciously on infusing micro-affirmations into our daily workplace behavior; We can behave respectfully through intentional micro-affirmations; and We can practice micro-affirmations, which can lead to changed attitudes.

“WHY” 3 KNOW YOUR What’s your story, reason or purpose? Strengthen resilience What’s your story, reason or purpose?

Be the best version of yourself INVEST IN YOURSELF 4 Strengthen your resilience Be the best version of yourself

5 Get “GRIT” Strengthen your resilience Passion + Perseverance

DEVELOP POSITIVE 6 Strengthen your resilience RELATIONSHIPS

Add Text, an Image, or Both The Herman Grid Add Text, an Image, or Both

LIVE BY THE PLATINUM RULE

Take the time to Get to know people High – Low ACTIVITY

7 Strengthen your resilience CARE ABOUT OTHERS

“No words can express how much I care about your safety and wellbeing “No words can express how much I care about your safety and wellbeing. It breaks my heart when someone is injured building cars and trying their best to make Tesla successful.” - Elon Muck, CEO of Tesla

8 Maintain an OPTIMISTIC OUTLOOK

Share the good news

9 Keep a good sense of HUMOR Get Your RDA of 11 Laughs Per Day!

IF IT IS TO BE IT IS UP TO ME 10 Take Decisive ACTION IF IT IS TO BE IT IS UP TO ME

What’s your One thing?

The Best is Yet to Be!

Empowering People and Organizations Since 1989 DRTIMCROWLEY.COM Tim Crowley, Ph.D. Empowering People and Organizations Since 1989