1.03 Practice Interpersonal Skills Teen Living 1.03 Practice Interpersonal Skills

Communication Communication is__________________ ________________________________ The person sending the messages (the speaker) needs to _______________ ____________________(the receivers)

Communication, cont’d… ________________________________ Good listening skills: __________________________________

Active Listening Skills ________________________________ ________________________________________________________________ Give the speaker feedback, by showing you are understanding of their feelings

Active Listening, cont’d… ___________________________________ ___________________________________i.e. watching your teacher and taking key notes as they lecture the class

Conflict Conflict is________________________ __________________ Personality differences can cause conflict ______________________

Conflict Resolution ________________________________ ________________________________(tell the other person how their actions make you feel) ___________________ (Instead of making 'Accusing You' statements that sound blameful and attacking)

Conflict Resolution, cont’d… Choose a quiet time when people have calmed down and relaxed to resolve conflict Mediation – _______ _________________

Planning Process 1.________________– creating a list of items/problems that need to be resolved 2.__________– what do you want to accomplish? 3.____________– the steps that it will take to reach your goal 4. ________– set your plan into action 5. _____________– evaluating whether or not your goal was reached