Completing the message Chapter four

Completing the message Revise Edit Produce Proofread distribute About ¼ of available time on this

Revising the message Check accuracy, relevance & completeness Are all your points covered in the most logical order? Do the most important ideas occupy the most space and greatest emphasis? Are any points repeated unnecessarily? Are details grouped together logically rather than scattered through the document?

editing Check sentence & paragraph construction Use of headings & sub-headings style – lists, bullet points etc Grammar Be concise!

Producing the message Page design / layout Typography/ TYPOGRAPHY Graphical elements etc What will best suit the message / audience

proofreading Make multiple passes over the document focusing on something different each time Use perceptual tricks such as reading backwards to catch things you might miss Focus on high-priority items such as the spelling of names, accuracy of dates, and any number that could cause grief if incorrect. Take a break and then review the document again Stay focused and vigilant by blocking out distractions while you are proofreading Take your time when proofreading

Distributing the message Considerations Cost of reproducing the document Accessibility to the reader Time to reach the audience Confidentiality & privacy issues

Writing routine & positive messages Chapter five

Use the three step process Plan Write complete

Different types of routine messages Requests Recommendations Replies & positive messages etc

Replies & positive message strategy Follow the direct organizational plan for routine replies and positive messages Start with the main idea Provide necessary details and explanation in middle section End with a courteous close