Week 2.

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Presentation transcript:

Week 2

Office Know-how Unit 1 page 8 Moodle: activity 9, part f audio

Etiquette (exchanging business cards) https://youtu.be/UFCxHXICq6Q?t=3s https://youtu.be/tY53ZbOU0G0

Good posture 신체 자세 Loud, clear voice Make eye contact Smile Stand up / ROLE PLAY

Etiquette (exchanging business cards) https://youtu.be/UFCxHXICq6Q?t=3s https://youtu.be/tY53ZbOU0G0

Office training page 9

Page 9 – Answers How may I direct your call? Other ways to politely answer a phone call? How may I help you? This is [name] speaking. Good [morning]. Thank you for calling [Baxter Industries]. How may I help you? Good [morning]. Thank you for calling [Baxter Industries]. This is [name] speaking. How can I help you?

Page 9 – Answers I’m calling for [complete name]. Other ways to politely ask to speak to someone? I’d like to speak with [name], please. Is [Mr/Mrs/Ms/Dr/Professor + name] available?

Page 9 – Answers May I take a message? Other ways to politely get someone’s information? Would you like to leave a message? Could I get your name and phone number?

Page 9 – Answers Can you suggest a better time … ? Other ways to politely ask for availability? When is s/he available? When is s/he free? When will s/he get back from [the trip]? Do you know when s/he will return?

Page 9 – Answers follow up I will let him know that you called.

Page 9 – Answers He can reach me at … ? Other ways to give contact details? S/He can call me at … S/He can text me at … S/He can message me at … S/He can contact me by email. My email address is … Please watch for an email.

Listen to your recording FORMAL, business phone call 정식의, 형식적인 Be polite Use good intonation REMEMBER: You are not a robot. Smile Your smile can’t be seen over the phone, but it can be “heard” Listen to your recording volume/speed/rhythm/clarity practice Record your conversation

Office Skills Practice page 10 – read the email

Parts of an effective email company contact information

Learn different ways to name a company and different job titles Who Title Baxter Industries Lee Gaskell President of Operations Huyck Enterprises Teresa Manabat Regional Sales Manager Vocabulary Tip: Learn different ways to name a company and different job titles

Regional Sales Manager Huyck Enterprises Regional Sales Manager page 11 – attachment Ms. Teresa Manabat www.he.com (Manila) 212-3434 extension 6 March ??, 2017 April 1 Manila, Philippines

Write a reply Good morning, Mr. Gaskell, ____________________________________________________________________________________________________ _________________________ Sincerely, Teresa Manabat Regional Sales Manager Hyuck Enterprises, www.he.com company contact information

For More Emailing Tips, read page 19

Read the question. Tell us why you think it’s appropriate or inappropriate.

Create a business card Ms. Manabat and Mr. Gaskell page 80 Create a business card Ms. Manabat and Mr. Gaskell

Good posture 신체 자세 Loud, clear voice Make eye contact Smile Stand up / ROLE PLAY

 Self-Check Professionally? Can you … Properly? Formal email?