WEEK 6 Video https://youtu.be/FhC0yREyiao?t=32s

scramble the words Inside the box

Hello, I’m calling for Dr. Gina Lee. scramble the Words Executive Assistant: Good afternoon, this is 곽 Clinic. How may I direct your call? Caller: Hello, I’m calling for Dr. Gina Lee. Unit 1 I’m for Hello, calling Lee. Dr. Gina

This is James Bond speaking. scramble the Words Caller: Good morning. May I speak to Mr. James Bond, please? Mr. Bond: This is James Bond speaking. Unit 2 James speaking. This is Bond

scramble the Words me can at reach He Executive Assistant: May I have your phone number? I will let him know that you called. Caller: That would be great, thanks. He can reach me at 010-9876-5432. Unit 1 Other ways to express this statement? (get in contact with – unit 1) me can at reach He

scramble the Words by reach phone, You me can Woman: What’s the best way to get in contact with you? Man: You can reach me by phone, but email is always best. Unit 1 by reach phone, You me can best. always is email but

scramble the Words Terrific. I look to you. forward from hearing A: I’ll be in touch sometime in the next two weeks. B: Terrific. I look forward to hearing from you. Terrific. I look to you. forward from hearing Unit 1

I’ll email for your watch scramble the Words Man: I’ll send a confirmation email. Woman: Thank you very much. I’ll watch for your email. Unit 3 Unit 1 you much thank very I’ll email for your watch

call at Please your convenience scramble the Words Mr. Trump: I will call again to confirm our appointment. Mr. Obama: Thank you so much. Please call at your convenience. can call anytime …email at your convenience (unit 1 email) call at Please your convenience

I’m day tied up free but all tomorrow, I’m scramble the Words A: Can you come by and do a demonstration tomorrow? B: I’m tied up all day tomorrow, but I’m free on Friday. I’m day tied up free but all tomorrow, I’m Unit 2 tied up = quite busy (unit 2); not free/available

apologize again for any inconvenience scramble the Words Unit 3 Store Manager: I want to once … again apologize for any inconvenience. apologize again for any inconvenience

scramble the Words your business truly We appreciate Store Clerk: We truly appreciate your business. your business truly We appreciate Unit 3

scramble the Words I May take a message? Unit 1  unit 4 EA: I’m sorry, but Mr. Gaskell is unavailable. Can I take a message? I May take a message?

Video https://youtu.be/FhC0yREyiao?t=32s

Answers Hints I’d really like to Now, PRACTICE Then, change roles She usually returns calls She can call at her convenience I’m tied up between My EA can set the appointment. So, just to confirm I appreciate your assistance Have a wonderful day 9 Now, PRACTICE Mimic the speakers 흉내 내다, 모방 자 Listen to the rhythm, stress, intonation Then, change roles

T/F Mr. Kenny is a reporter. Why did Mr. Kenny call? I’d really like to She usually returns calls She can call at her convenience I’m tied up between My EA can set the appointment. So, just to confirm I appreciate your assistance Have a wonderful day 9 T/F Mr. Kenny is a reporter. Why did Mr. Kenny call? Where is Ms. Rufo? T/F The interview date was confirmed.

When you answer the phone How may I help you? Who do you want to speak to? tied up / busy / unavailable 연기하다 meeting No scheduled appointments 1 2 3 4 5 6 7

page 33– Write a confirmation email Professional Email page 33– Write a confirmation email Formal Greeting, Concise body Brief closing statement Closing, Complete name Title, organization Contact information

Confirmation Email Dear Ms. Rufo, Thank you for returning my call. My assistant gave me your message. I just want to confirm the interview we have on Tuesday at 9 a.m. at Bates Fashion Design. Thanks again, and I look forward to the interview. Regards, Richard Kenny Reporter, Ezra Fashion Media Dear May Rufo, Thank you for contacting my company. I got your message, and I’m writing to confirm the interview at Bates Fashion Design on Tuesday. I will be there at 9 a.m. sharp. Thank you for this opportunity. I look forward to the interview. Sincerely, Richard Kenny, Reporter Ezra Fashion Media

Brief closing Statement Confirmation Email Formal Greeting Dear Ms. Rufo, Thank you for returning my call. My assistant gave me your message. I just want to confirm the interview we have on Tuesday at 9 a.m. at Bates Fashion Design. Thanks again, and I look forward to the interview. Regards, Richard Kenny Reporter, Ezra Fashion Media Dear May Rufo, Thank you for contacting my company. I got your message, and I’m writing to confirm the interview at Bates Fashion Design on Tuesday. I will be there at 9 a.m. sharp. Thank you for this opportunity. I look forward to the interview. Sincerely, Richard Kenny, Reporter Ezra Fashion Media Concise Body Brief closing Statement signature

Review What is your schedule like? … first thing in the morning … all booked up … push the meeting back to next week … schedule a sit down My schedule is wide open. Let’s do Monday afternoon at 3 p.m.

약속한 시간을 엄수하는, 시간을 엄수하는, 정확성

Explain your opinion  sit down  finish page 35 Review your choices… Why did you check H.I. / I / N.V.I. / T.U. for each appointment? Explain–think of consequences (결과) “Meeting with my boss is ~~ important because … …” 강등시키다

https://play.kahoot.it/#/k/04492d95-a246-4676-9929-30048dac63ca kahoot.it  PIN: ####### https://play.kahoot.it/#/k/04492d95-a246-4676-9929-30048dac63ca https://play.kahoot.it/#/k/04492d95-a246-4676-9929-30048dac63ca

1-20 http://a.teall.info/dice/ +/- http://www.curriculumbits.com/prodimages/details/maths/mat0005.html Space dice http://www.teacherled.com/resources/dice/diceload.html

Remember … Always try to be on time. It’s a good idea to learn about the culture of the person you are meeting. But if (client) is late… be understanding.

The Importance of Time

 Self-Check Can you …