WEEK 3.

Slides:

Advertisements

Similar presentations

On the Telephone! On The Telephone.

Advertisements

Interpersonal Communication

Recruitment Talk The Hong Kong University of Science and Technology (HKUST) Date: Feb 16, 2005 Speaker: Antonio Yu (Resources Explorer)

pages 42–47 QUESTION 10 Question 10  Voice message  The caller has a problem.  YOU need to resolve it…  You work for this company;  Your job.

How to Write s in English. s are letters Usually shorter and less formal than letters, abbreviated forms In business world, you should try to.

BBI 2420 ORAL INTERACTION SKILLS 1 ST FACE TO FACE SESSION 15 FEBRUARY 2015 SEM 2, 2014/2015.

Business correspondence Introduction

Job Materials. Job Application Documents Job Application Form Application letter.

Thank You Letters.

Cover Letters Sell Yourself in Writing Joliet Junior College Career Services.

Language skills. s, faxes, and letters Please answer these questions:  Do you write s, faxes, or letters in English?  What do you write about?

The Apprentice Project Lesson 1 Learning Objective: To understand what the Apprentice Project is about. To learn what a memo is. To create a memo.

Writing a Thank You Letter

What’s the Point of a Cover Letter?  Who can tell me what a cover letter is?  How many of you enjoy writing cover letters?  How many of you struggle.

Add a title for the presentation1 By Kassidee Thomas & Elisebeth Wilson.

Effective & Appropriate Business Communication. What is Communication? The exchange of information between sender and receiver. Without a sender and a.

Formal communication. to persuade to inform to request to express thanks to remind to recommend to apologize to congratulate to reject a proposal or offer.

Business Communication 1. Guidelines 2 1. Use common courtesy in your request – ask rather than demand. 2. Include all the information the recipients.

By Daniel Wild Final version.  In this PowerPoint I will be talking about interpersonal skills and why you should use them in a presentation or a speech.

Business Letters WRITING GUIDE:. AN INTRODUCTION TO WRITING BUSINESS LETTERS.

How to Write in business English

Interpersonal Communication. Introduction Interpersonal communications means "showing appropriate ways to exchange your ideas and needs."

5.01 Business Etiquette Objective 5.01 – Understand appropriate business etiquette and business communication.

Procedures Understand appropriate business etiquette and business communication.

Professionalism When using the phone T ELEPHONE E TIQUETTE.

Writing a Cover Letter. What is a Cover Letter?  Tells the employer about you and why you are applying  Can also be used to inquire about possible positions.

Interviewing for a Job Page 229. Job Interview 0 Is a formal meeting between a job seeker and a potential employer-the interviewer 0 What is the purpose.

Writing s – Part 2 Assignments. 1.

1 Lesson 5 Killer Cover Letters. 2 What is the purpose of a cover letter? serves as your first real contact with the person who may become your employer.

How to Write s in English. s are letters Usually shorter and less formal than letters, abbreviated forms In business world, you should try to.

1. Keep it simple. Don’t write a book. Keep your s brief. ing to apologize or admit guilt can be risky. 2. Keep it clean. Grammatical errors,

© 2016 albert-learning.com. The Speaking Test Assesses speaking in a foreign language in a business context. Lasts a maximum of 15 minutes. Available.

How to Land an Interview Harry Urschel Crossroads Career Network.

DEVELOPING A CAREER Sports and Entertainment Marketing.

BUSINESS CORRESPONDENCE BUSINESS CORRESPONDENCE. INTRODUCTION INTRODUCTION  Why is it important for business people to develop business correspondence.

How to write a formal Basic Steps. Use a neutral address  Your address should be a variation of your real name, not a username or nickname.

Click Here for Discount Candle Making Supplies - Cozyourscandlemaking.com

We Buy Houses NJ Cashbuyernewjersey.com. - - We Buy Houses NJ Professionals from will always be there with a smile and.

Inbox Sent Box Subject New Message New Message Delete Password

WRITING ACTIVITY JOB AD CURRICULUM VITAE APPLICATION LETTER.

Writing a Thank You Letter

BBI 2420 ORAL INTERACTION SKILLS

How to write a business letter

Introduction to Business & Marketing

Professional Correspondence Using Electronic Mail

Voice Vocabulary Use it or lose it…..

Effective & Appropriate Business Communication

Practical English 3 Unit 5 Review.

Pages 42–47 QUESTION 10 Propose a Solution WEEK 11.

How to Write s in English

Intermediate Vocabulary

be formal? Audience, purpose, tone/style Ask yourself:

Cover Letters Make yourself look good.

Writing a Thank You Letter

Writing a Cover Letter.

BBI 2420 ORAL INTERACTION SKILLS

Game Art and Design Unit 2 Lesson 2 Execute the Documents Necessary to Enter the Game Industry International Technology Education Association.

Types of application letter

Effective & Appropriate Business Communication

BAZaaR FOR HOSTING COMPANY

How to Write s in English

How to Write s in English

Presentation transcript:

WEEK 3

page 15

practice Record the conversation with your partner Remember: Your smile can’t be seen over the phone, but it CAN be “heard”  No sad voice. No robot voice. Send (email) your file to another group LISTEN and EVALUATE 평가하다

중간 평가 전에 Intonation Smile No sad voice No robot voice Pre-Midterm Assessment Delivery: smooth, friendly, receptive voice Clarity: comprehensible, audible Language: accurate, professional, formal, polite Smile No sad voice No robot voice Pay attention to punctuation marks , . ? !

중간 평가 전에 Pronunciation Loud voice Clear voice f / p v / b Pre-Midterm Assessment Delivery: smooth, friendly, receptive voice Clarity: comprehensible, audible Language: accurate, professional, formal, polite Loud voice Clear voice f / p v / b Syllable/Word stress

중간 평가 전에 Language Correct vocabulary Correct grammar Pre-Midterm Assessment Delivery: smooth, friendly, receptive voice Clarity: comprehensible, audible Language: accurate, professional, formal, polite Correct vocabulary Correct grammar Appropriate 적합한, 적당한, 적절한 문화적으로 적절한

중간 평가 전에 Write some comments Pre-Midterm Assessment Delivery: smooth, friendly, receptive voice Clarity: comprehensible, audible Language: accurate, professional, formal, polite Write some comments

The Travers Group website He can visit their website, and he can click on “About us” in the menu. Mr. Ruba wants to learn more about the history of The Travers Group. Where can he go?

The Travers Group website He can visit their website, and he can click on “Our Products” in the menu. Mr. Ruba wants to find out what kind of fax machines The TG sells. Where can he go?

The Travers Group website He can visit their website, and he can click on “Service and Repairs” in the menu. Mr. Ruba wants to learn what to do if his printer isn’t working. Where can he go?

The Travers Group website He can visit their website, and he can click on “Our Locations” in the menu. Mr. Ruba wants to find out where The Travers Group office is. Where can he go?

The Travers Group website He can visit their website and click on “Contact Us” in the menu. Mr. Ruba wants to know the email address for The Travers Group. Where can he go?

The Travers Group website He can visit the website and go to “Order Online” on the sidebar. Mr. Ruba wants to make a purchase online. Where can he go?

The Travers Group website He can visit the website and go to “Our Products” on the sidebar. Mr. Ruba wants to find out what kind of copiers The TG sells. Where can he go?

The Travers Group website He can visit the website and go to “Warranty” on the sidebar. 품질 보증 Mr. Ruba know if they will replace a broken product for free. Where can he go?

The Travers Group website He can visit the website and go to “Our Products” on the sidebar. Mr. Ruba wants to learn about the different products he can buy … Where can he go?

The Travers Group website He can visit the website and go to “Schedule a Demonstration” on the sidebar. Mr. Ruba wants to have someone from The TG show him how to use a printer … Where can he go?

Who Works for … Job title Ms. Middleton Travers Group Sales representative 영업 대표 Mr. Ruba Kean Incorporated Chief purchaser 수석 구매자

other words for company enterprise, industry, incorporated (Inc.) Learn --- other words for company enterprise, industry, incorporated (Inc.) other words for job title/position president of operations regional sales manager chief purchaser CEO  Chief E? O? BE CONCISE

After the phone call … Ms. Middleton visited Mr. Ruba Ms. Middleton gave a product demonstration (사용 데모) Mr. Ruba sent an email [p.17] to Ms. Middleton: Thank her Place an order 주문하다

Mr. Ruba’s email (p. 17)

Office Skills practice Would we be eligible for a volume discount on this order? Is it possible to get a discount if we order A LOT? What is the pricing by unit and the total price of the order? $12,600

Office Skills practice Dear Mr. Ruba Thank you very much for your order. You are eligible for a 10% volume discount on this order. The printers cost $50 per unit and the color copiers are $1,000 per unit. With the discount, your final price comes down to $12,600. you Regards, Lindsay Middleton The Travers Group

More Emailing Tips on page 19

page 19

Dear Mr. [surname], I’m sorry to inform you that we will stop buying supplies starting March 5, 2017 because of budget cuts. at your earliest convenience. Thanks again. Sincerely, Thomas Hecht

 Self-Check Can you …

UNIT 3 When???