Gas Utility Operations Best Practices Program February 13-14, 2013 Gas Utility Operations Best Practices Program 2013 Quality Management Best Practices Roundtable Le Meridien, Philadelphia, PA Group Discussion Summary – Leak Survey Facilitator – Patricia Ward

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How should the quality of work being performed be measured Ensure all services and mains are surveyed % of leaks found by leak survey vs customer call in Review end to end process to identify efficiency % of rechecks in compliance % of leaks found by grade % of surveys past due Measure the accuracy of the leak surveyor route above the line

Describe the key components of an audit and training program Develop requirements to audit against and have an audit procedure for consistency Audit requirements need to be approved by Engineering, Safety, and Integrity Management Require Pre-qualification, OQ review/approval, onboarding, provide facility records, and follow up site inspections Audit is separate from training and recommendations are made as a result of audit findings Trend the metrics Contractor training and OQ - some utilities train and OQ external resources, other utilities manage training and OQ via contract

Describe the innovative technologies and procedures being implemented Watcher System – Training software developed by Heath GPS units GPS breadcrumb trail to verify survey route Electronic maps GIS system prints maps and SAP schedules and routes work orders Mobile GIS Electronic data in an Asset Management System DPIR – Detecto Pak Infra Red RMLD – Remote Methane Leak Detector Picarro – mobile leak survey software and vehicle mounted – atmospheric conditions, wind, weather Maximo – Data can be plotted Advantica Field Force Manager Optimain – Risk tool

Describe the innovative technologies and procedures being implemented Forecasting and planning- main replacement program, risk mitigation, condition-based, input to DIMP Updated processes - walk services and mains by same person Match up surveys- atmospheric corrosion and leak surveys Review work practices and modify procedure manuals Residential/Cast Iron/Business District leak survey is combined

Describe key management considerations accounting for differences between employees and contractors Core competency of utility Perform surveys for critical and complex locations, transmission lines, hard to reach locations, and large urban areas Maintain control Qualified to repair while on site Risks include lack of audit controls and loss of focus due to employees performing multiple tasks Contractors Increased ability to hold contractors accountable via contract Cost effective for standard work Standard processes Fewer compliance errors Secondary resource to backup internal resources Risks include contractor management challenges, curriculum challenges, and high turnover rate

Other Key Issues

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