Employee Engagement

United States Postmaster General and Chief Executive Officer Employee Engagement Course: Creating an Engaging Workplace at USPS - #10025452 Target Audience: PCES/EAS Outcomes: Drives Business Results ( Outcomes) Creates an engaging work environment for all employees Engaged employees treat customers right Local leader influences 70% of engagement in the work unit “Our greatest opportunity as leaders is to engage and empower employees to bring their best selves to work every day." Megan Brennan United States Postmaster General and Chief Executive Officer HAPPY CHINESE NEW YEAR 1/28

Employee Engagement Key Focus for Success with Engagement Hold a State of the Team Conversation Develop team Action Plans What is the “One Thing” I am working on to boost engagement? (Share) Ask your leaders what is the” One Thing” they are working on to boost engagement? Set the tone, everyday with engagement in mind 294K employees responded Engagement Ambassador roles: 26 Engagement Ambassadors Train 30 minimum EAS per session Trained 9,735 new Engagement Leaders Assist/Support Engagement Leaders and DLT Leadership

Creating an Engaging Workplace Santa Clarita PO Creating an Engaging Workplace

Element Q07: At work, my opinions seem to count Unit identified as a % to std. vital office (baseline- 153% to std.) Carriers casing with back to workroom hindering effective supervision of office work habits Employee feedback of congestion and space constraints at carrier cases Multiple coverages and parcels being distributed to carrier cases creating unsafe egression Increased parcel volume creating extra loading trips

Q02: I have the materials and equipment I need to do my work right Q07: At work, my opinions seem to count Carrier cases and floor plan reconfigured Flat racks removed and replaced with letter racks to create additional floor space Cases pivoted to improve supervision of casing and time wasting practices

Q02: I have the materials and equipment I need to do my work right Q07: At work, my opinions seem to count APC’s used for coverage staging Staging area placed nearest to carrier parking lot Saturation scanning barcode affixed to racks resulting in consistent 100% saturation scanning Coverage distribution time improved by 33%

Q02: I have the materials and equipment I need to do my work right Q07: At work, my opinions seem to count All large parcels including Amazon distributed directly behind LLVs in parking lot LLVs numbered by carrier route Improved parcel distribution completion times Reduction in multiple loading trips and overall loading times

Business Results Results LDC21 was reduced -7.2% to SPLY in FY16 % to Std. reduced -16.4% to SPLY FY16 % to Std. 105.58%

Q8: The mission or purpose of my company makes me feel my job is important Million Mile Award Ceremony with HRM, Safety Manager, and MPOO present. Safety challenges presented to further drive engagement Employee of the Year Awards presented for Safety, Attendance, and Performance EOY FY16 OII -10.5% to SPLY / FY17 YTD -50% to SPLY EOY FY16 SL -17.9% to Plan / FY17 YTD -18.1 to Plan

Q10: I have a best friend at work Q05: My supervisor, or someone at work, seems to care about me as a person All employees encouraged to identify a best friend at work Recognition such as BBQ’s given for operational successes throughout the year Water taken driven out to carriers during hot days by Postmaster Pizza party for efforts made during peak period