Repair in Control Center

Repair - Overview The Repair manager is used to view, update, and create tickets for the various services of your enterprise. This module has three menu options: View Tickets Create Tickets Testing View Tickets displays the tickets and current status of all tickets created by you or the CenturyLink Network. Create Ticket leads you through a quick process to report trouble or request change on your services. Testing enables initiation of circuit tests on some of your services, and is described in a separate Guide.

View Tickets - Summary The View Tickets screen displays tickets generated for your enterprise. 90 rolling days worth of tickets are available on-line. To see a summary of a ticket, mousover the ticket number. To view the details of an existing ticket, click the Ticket ID. The ticket list may be sorted on click of a column headers. You may also download the data to an Excel spreadsheet. Standard search and advanced filtering functions are available to facilitate finding a ticket or types of tickets. The inclusion or exclusion, and order of, columns on your page may be changed by clicking the icon on the right side of the column header row. Using the Create Ticket button, you maycreate a new repair ticket or generate IP configuration requests.

View Ticket - Detail On click of a Ticket ID from the Summary page, you will be presented the Ticket Detail overlay. This screen contains the initial description of your ticket, date last updated, work log, contacts, and call examples if your ticket is associated with a voice service issue (long distance or toll free). Updates to a ticket may be entered via the Add a Log Entry button any time the ticket is not in Closed or Canceled status. You may also modify Contacts , add Attachments, add additional Call Examples , or include Additional Information from this page. The Request Ticket Closure button allows you to close your issue once it’s been resolved to your satisfaction.