Supplier Communication New Ways of Working
How does Replenishment work today? Supply Chain Fundamentals DC Support Supplier Relationships Store Support Replenishment Manager Buyer Engagement Safety Stock Modular Processes Forecast In-stock Root Cause Inventory Management Seasonal and Events
What does the redesign look like? Replenishment Manager Field / Ticket Support Forecasting Supplier Activities Merchant Support Activities In-stock / Inventory Activities Replenishment Manager Business Support Manager Replenishment Manager Demand Manager Supplier Solutions Manager
Replenishment Manager Replenishment Manager Responsibilities Tomorrow 3% Buyer/Supplier Engagement 7% Replenishment Manager Feature/Event Management In-stock Root Cause Inventory Management Sharing Key Business Intelligence Modular Processes 5%
?% 10% Demand Manager Responsibilities Tomorrow Forecast System Innovations/ Project ?% 10% Forecast Seasonal and Events Safety Stock Demand Manager
Supplier Solutions Manager Supplier Solutions Manager Responsibilities Tomorrow OTIF Strategic Supplier Management Supplier Ordering Smoothing Supplier Training Supplier Setup and Maintenance Supplier Solutions Manager Move sailing message to BSM.
Business Support Manager Business Support Manager Responsibilities Tomorrow Process Standardization 3% Category Management 7% Business Support Manager DC Issue Research and Resolution Store Issue Research and Resolution Reporting / Communication Sailing Messages
What work processes are most important for each role? Replenishment Manager Business Support Manager Demand Manager Supplier Solutions Manager In-stock Root Cause Inventory Management Store Issue Research and Resolution Forecast OTIF Feature Management and Committed Buys DC Issue Research and Resolution Seasonal and Events Supplier Setup and Maintenance Buyer/Supplier Engagement Category Management System Innovations/Projects Supplier Training Modular Processes Reporting/ Communication Safety Stock Supplier Order Smoothing Sharing Business Intelligence Process Standardization Strategic Supplier Management
Frequently Asked Questions for Suppliers Answer How long will the transition take? It is anticipated to take teams several weeks to fully acclimate to the new Ways of Working. With any change, it happens over time and requires clear communication, teamwork, and commitment to make the transition a smooth one. Will this slow down the process of getting things done? This will enable more proactive business management, better results through role specialization, and enhance our ability to move with speed. A comprehensive training plan is in place to enable the new roles to function quickly. Which roles will I communicate with? The RM, BSM, and SSM roles will be communicating with suppliers, depending on the need. - If it is about an item: the RM owns the communication. - If it is about a remedy: the BSM owns the communication. - If it is about a truck: the SSM owns the communication. For all roles - who covers the business when someone is out? As with all roles at Walmart, each will have coverage assigned to take care of the business as associates are out of the office. Who will be our contact for in-stock opportunities? The RM and BSM are accountable for in-stock, in partnership with the SSM and DM roles. While their core responsibilities may be different, their goals are the same. Each role is accountable for their piece of the process and will be responsible for opportunities accordingly. Who do I contact for forecasting opportunities? With the demand manager role being heavily focused on forecast accuracy, we are asking the suppliers to only contact the RM's with extreme forecast issues or business intelligence that will cause future sales patterns to differ from historical data (ex. My product was recommended by an expert on television and social media.) Why are the DMs not involved in supplier meetings? The RM and BSM roles are the main point of contact for the supplier. This frees up time for the DM to focus on forecasting and increase system expertise. Pertinent information that needs to be communicated back to the DM will be done through the business facing RM or BSM.