Suzanne Wagner swagner@housinginnovations.us Systems Performance Measures: The Fundamentals Session 1.01 NAEH July 2017 Suzanne Wagner swagner@housinginnovations.us

Systems Performance Measures (SPMs) Length of time persons remain homeless – avg and median length of stay (LOS) Extent to which persons who exit to permanent housing return to homelessness Number of homeless persons – PIT and Annual Counts Jobs and income growth for homeless persons # of people who become homeless for the first time Successful housing exits and retention LP

How do we meet these measures? InterventionS Reduce length of time homeless Reduce #s of homeless people and newly homeless Increase income Increase exits to permanent housing Increase retention in PH Reduce returns to homelessness Housing Focused Case Management By-Name lists to move longest stayers Prioritization policies Diversion Connect w/employment and benefits (coord w/ public social services agency) Housing location, navigation and UNITS Post housing supports – Critical Time Intervention and eviction prevention

More than just a report…… Incorporating into Year-Round Work and Decision-Making Look at each measure and what programs affect it Incorporate into individual program evaluations Adjustments to outreach and program design Decisions about funding priorities Training and capacity-building support Adjustments to Coordinated Entry System policies

Examples Community observed that 10% of single adults were staying in shelter between 1-3 months Looked at exit resources for that population in the inventory Identified gap in Rapid Rehousing RRH for single adults Established funding priority for RRH for single adults in request for proposals for bonus projects for 2017 CoC competition Community observed that rates of receipt of earned income were low Co-located workforce investment board staff at intake for RRH Provided training on employment resources and WIOA for staff Bonus in new project applications for projects with robust employment programs

Tips and Lessons Learned Review quarterly Make it pretty and get people to look at it - format in tables/charts Score programs on individual performance on SPMs Run SPMs on individual programs or by cohort Look at other data w/SPMs – inventory, investments, AHAR etc. Establish an additional measure or two that is important to your community – e.g., cost per permanent housing exit, entries with no income, program occupancy, rates of receipt of income and benefits (not just changes) Change is constant