Ch 5 – Emotions and Stress Part 1: Feb 7, 2008

Influence of Emotions Emotion – overt reactions that express feelings. 4 properties: 1. Emotions have an object – related to event 2. Six universal categories of emotions: what are they? 3. Expression is universal 4. Cultural influence on emotion display

Brief History of Emotions in OB For years, org research dominated by rational-cognitive models Motivation theories Job satisfaction evaluations Simon (1976) viewed emotional aspects of org behavior as ‘irrational’ Recent interest in moods & emotions Stimulated by social psy (Isen – early 90’s) Current view ?

Emotions v Moods Emotions are distinct from moods What is the distinction? Both appear to influence job perf: how?

Org Control of Emotions Orgs often assume that rationality must be preserved & emotions controlled Ashforth & Humphrey (’95) – 4 types of org control behaviors for emotion regulation: 1. Neutralizing – 2. Buffering – 3. Prescribing – 4. Normalizing – Sept 11th examples from Driver (2003) study

Managing Emotion In addition to research on emot intell, new research on emotional dissonance: Situation where you’re required to display emotions on the job inconsistent with your true emotions Can occur in at least 3 ways: how? Due to expectations of your role Cognitive & physiological effort involved is referred to as ‘emotional labor’ Related to stress

(cont.) In emot labor area, Morris & Feldman distinguish: ‘surface acting’ ‘deep acting ‘ Some researchers suggest coping w/this by depersonalizing the situation Cultural differences in emotional labor? Differential effects of SA & DA on burnout