Check the buttons at the bottom of your Alert email All “Alert” emails have interactive buttons (or links) at the bottom. One of these is “Login to site”

Check the buttons at the bottom of your Alert email The link takes you to the “Log in” page for your site. 1) Click the “Forgot your password? link 2) Write the top number in the box (This is to prevent automated “bots” from trying to hack the system) 3) Enter your email address or (if you have provided it previously) your mobile number

Password reminder (Text message method) You will receive a text message containing a pin number Your USER NAME is given here, (remember this) Website page Enter the pin number on the website where prompted

You will then be prompted to create a new password Set up a new password You will then be prompted to create a new password

You have been logged in Your password will be saved and you have been logged in to your member admin area