Corporate Social Responsibility and TIAA Serves Jarian Kerekes Director of Corporate Social Responsibility February 12, 2018

TIAA’s integrated CSR network Corporate Social Responsibility (CSR) refers to the efforts of a company to evaluate the effect of its OPERATIONS, PROCESSES & PHILANTHROPY on the broader community and to set policies and practices that maximize the positive impact of its activities on the company’s key stakeholders. Community Diversity & Inclusion Sustainability Governance Responsible Investment Engagement and volunteer efforts to make a difference in peoples lives A diverse team of professionals to meet the needs of underserved populations Efforts to positively impact our environment Ethical oversight to enhance and project value Integrating ESG factors to deliver performance and measurable social outcomes

Our CSR Journey Established CSR Function Launched TIAA Serves 2015 Established CSR Function 2016 Launched TIAA Serves 2017 Expand Reach to Grow Business and Reputation as Employer of Choice 2018 Leverage Centennial to Showcase TIAA as a Thought Leader and Champion for the Nonprofit Sector

CSR Value Proposition Deepen Client Relationships 2017 plan focused on opportunities to grow our business and enhance our reputation Deepen Client Relationships CSR Value Proposition Enhance Reputation for Doing Good Support Inclusive Culture to Attract Talent

TIAA Serves in action Employee Volunteers Employee Resource Groups Corporate Social Responsibility (CSR) works daily with four key groups to execute thousands of hours of community service annually across the TIAA landscape. These groups play an integral role in ensuring TIAA Serves is visible in all the markets where we live and work. Employee Volunteers Employee Resource Groups Volunteer Councils Charlotte, Dallas & Denver Leadership Councils

Welcome to our 2018 Volunteer Council members 12 Volunteer Councils, 212 Members, 35 Offices Albany, NY Albuquerque, NM Ann Arbor, MI Atlanta, GA Austin, TX Ballantyne, NC Boston, MA Braintree, MA Cambridge, MA Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Dallas, TX Denver, CO Durham, NC Hackensack, NJ Hartford, CT Indianapolis, IN Iselin, NJ Melville, NY Milwaukee, WI New York, NY Newport Beach, CA Oakland, CA Pasadena, CA Philadelphia, PA Princeton, NJ Providence, RI Rochester, NY Roseland, NJ Rochester, NY San Francisco, CA St. Louis, MO Waltham, MA Atlanta Ballantyne Boston Charlotte Chicago Dallas Denver Local Offices New York City Northeast Region TWS Western Region

TIAA employees making a difference CSR led and coordinated employee volunteer projects drove significant impact in our communities during 2017 TIAA employees making a difference 407 projects 8,000+ volunteers 16,400 volunteer hours Engaged employees in 23 states More than 810,000 lives impacted $398,763 operating expense offset for non-profit partners

2018 plan will focus on shaping an integrated TIAA culture and advancing the impact of the non-profit sector Shape an integrated TIAA culture across the full TIAA footprint Develop a cohesive strategy using the TIAA Serves philanthropic model in all our businesses; TIAA, Nuveen and TIAA Bank Increased engagement of EC and inclusion of CSR activities in significant business events Leverage and showcase TIAA philanthropic programs through the execution of the 100 Days of Difference Advance the impact of the non-profit sector Promote business partnerships and strategic engagement Support research, thought-leadership and convenings Leverage partner grants and investments Recognize and promote difference makers

Take personal accountability TIAA Serves will be adding a fourth focus area to incorporate new business initiatives EDUCATION COMMUNITY BUILDING TIAA Serves partners with organizations devoted to providing financial education, increasing reading proficiency, improving high school graduation and college persistence rates. TIAA Serves addresses issues of poverty and homelessness by partnering with organizations that provide affordable housing and support economic development of local communities. Be a difference maker HUNGER ENVIRONMENT TIAA Serves addresses issues of food insecurity by providing support to school feeding programs, local food banks, hunger advocacy initiatives and international hunger relief programs. TIAA Serves engages employees to raise environmental awareness, engage in green initiatives and lead our industry in modeling sustainable behavior. Act with integrity Value our people Put the customer first Deliver excellence Operate as one team Take personal accountability

Provide volunteer and engagement opportunities to enable 100 % of our employees to make a difference in our communities VOLUNTEERING EMPLOYEE EDUCATION ON-CAMPUS EVENTS

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