Using Concordat and UEC Vanguard status to drive the change Elaine Young, Associate Director of Service Integration

What does good look like?

The Model 24/7 mental health crisis care pathway in the community Timely access, safe, effective, high quality care for people in mental health crisis Reduced pressure on the urgent care system – ED, ambulance service……. 24/7 self-referral Tele-triage care and support Enhanced Support to Paramedics and NHS 111 – system-wide coordinator Face to face assessments < 1 hour Nurse prescribing Mental Health Crisis care for Children and Young People (CYP) Medical, AMHP provision Enhanced Psychiatric Liaison Service The Sanctuaries Development of the Directory of Services (MiDOS/capacity app) Integrated Police Control Room

First Response Service

Measurement for improvement Progress since 19th September 2016 - full model launch: No of all referrals to the First Response Service - 1077 No of MH crisis assessments - 920 No of referrals to ‘Sanctuary’ - 116 4pm – 10pm

First Response Service via 111 option 2 https://www.youtube.com/watch?v=0DakfPALoVw

Any questions?

For more information please contact by email: Thank you!!! For more information please contact by email: Elaine Young, Associate Director of Service Integration@ Elaine.Young@cpft.nhs.uk