2017 4th Quarter October - December
2-1-1 INQUIRIES Quarterly Report - 2017 4th Quarter
TOP 5 REQUESTS Quarterly Report - 2017 4th Quarter
PRIMARY SOURCE OF INCOME Quarterly Report - 2017 4th Quarter
INCOME LEVEL Quarterly Report - 2017 4th Quarter
TOP UNMET NEEDS & REASONS Quarterly Report – 2017 4th Quarter
# of Referrals Provided TOP 10 REFERRED SERVICES TOTAL UWSEM 2-1-1 REGION # of Requests % of Total # of Referrals Provided 1 Electric Service Payment Assistance 5,377 10.9% 10,348 2 Food Pantries 3,376 6.8% 9,883 3 Gas Service Payment Assistance 3,362 6,895 4 Undesignated Temporary Financial Assistance 3,007 6.1% 3,406 5 Community Shelters 2,643 5.4% 5,062 6 Rent Payment Assistance 2,186 4.4% 2,852 7 Holiday Adoption Programs 1,868 3.8% 1,713 8 Housing Search Assistance 1,847 3.7% 2,917 9 Holiday Gifts/Toys 1,665 3.4% 1,630 10 Water Service Payment Assistance 1,166 2.4% 873 Quarterly Report - 2017 4th Quarter
TOP 10 REFERRED SERVICES WAYNE COUNTY OAKLAND COUNTY # of Requests % of Total # of Referrals Provided 1 Electric Service Payment Assistance 3,909 11.4% 7,184 2 Food Pantries 2,241 6.5% 6,549 3 Gas Service Payment Assistance 2,218 4,182 4 Undesignated Temporary Financial Assistance 1,988 5.8% 2,177 5 Community Shelters 1,447 4.2% 3,201 6 Holiday Adoption Programs 1,349 3.9% 1,206 7 Holiday Gifts/Toys 1,310 3.8% 1,348 8 Housing Search Assistance 1,263 3.7% 2,332 9 Rent Payment Assistance 1,256 1,337 10 Water Service Payment Assistance 945 2.8% 736 OAKLAND COUNTY # of Requests % of Total # of Referrals Provided 1 Community Shelters 621 10.7% 1,122 2 Electric Service Payment Assistance 579 10.0% 1,450 3 Gas Service Payment Assistance 491 8.5% 1,330 4 Food Pantries 353 6.1% 923 5 Undesignated Temporary Financial Assistance 347 6.0% 432 6 Rent Payment Assistance 340 5.9% 682 7 Housing Search Assistance 235 4.1% 252 8 Holiday Adoption Programs 163 2.8% 142 9 Holiday Gifts/Toys 109 1.9% 80 10 Home Rental Listings 103 1.8% 160 Quarterly Report - 2017 4th Quarter
TOP 10 REFERRED SERVICES WASHTENAW COUNTY MACOMB COUNTY # of Requests % of Total # of Referrals Provided 1 Food Pantries 647 9.6% 2,077 2 Electric Service Payment Assistance 618 9.1% 1,317 3 Community Shelters 509 7.5% 680 4 Gas Service Payment Assistance 491 7.2% 1,133 5 Undesignated Temporary Financial Assistance 438 6.5% 452 6 Rent Payment Assistance 427 6.3% 608 7 Housing Search Assistance 330 4.9% 328 8 Holiday Adoption Programs 298 4.4% 319 9 Holiday Gifts/Toys 182 2.7% 133 10 General Clothing Provision 157 2.3% 345 WASHTENAW COUNTY # of Requests % of Total # of Referrals Provided 1 Emergency Shelter Clearinghouses 224 12.1% 213 2 Electric Service Payment Assistance 181 9.8% 225 3 Undesignated Temporary Financial Assistance 179 9.7% 287 4 Rent Payment Assistance 126 6.8% 172 5 Gas Service Payment Assistance 94 5.1% 131 6 Food Pantries 92 5.0% 235 7 Holiday Gifts/Toys 52 2.8% 46 8 Home Rental Listings 41 2.2% 60 9 Holiday Adoption Programs 39 2.1% 31 10 Rental Deposit Assistance 35 1.9% 42 Quarterly Report - 2017 4th Quarter
TOP 10 REFERRED SERVICES LAPEER COUNTY MONROE COUNTY # of Requests % of Total # of Referrals Provided 1 Electric Service Payment Assistance 67 13.6% 133 2 Gas Service Payment Assistance 49 9.9% 96 3 Undesignated Temporary Financial Assistance 38 7.7% 41 4 Community Shelters 36 7.3% 5 Food Pantries 24 4.9% 55 6 Rent Payment Assistance 16 3.2% 18 7 Holiday Adoption Programs 15 3.0% 11 8 General Legal Aid 10 2.0% 12 9 General Clothing Provision 1.8% Rental Deposit Assistance LAPEER COUNTY # of Requests % of Total # of Referrals Provided 1 Electric Service Payment Assistance 23 9.0% 39 2 Rent Payment Assistance 21 8.2% 35 3 Food Pantries 19 7.5% 44 4 Gas Service Payment Assistance 5 Undesignated Temporary Financial Assistance 17 6.7% 6 Home Rehabilitation Grants 14 5.5% 36 7 Community Shelters 13 5.1% 8 Furnaces 3.1% 12 9 Home Rental Listings 2.7% 10 Heating Fuel Payment Assistance 2.4% Quarterly Report - 2017 4th Quarter
Percent of Six County Total TOP 10 REFERRED AGENCIES TOTAL UWSEM 2-1-1 REGION Count Percent of Six County Total 1 SALVATION ARMY (THE) EASTERN MICHIGAN DIVISION 7,239 10.0% 2 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 5,798 8.0% 3 MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES 4,698 6.5% 4 UNITED WAY FOR SOUTHEASTERN MICHIGAN 3,482 4.8% 5 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 3,151 4.4% 6 DETROIT RESCUE MISSION MINISTRIES 1,961 2.7% 7 CORSSROADS OF MICHIGAN 1,855 2.6% 8 UNITED COMMUNITY HOUSING COALITION 1,836 2.5% 9 VOLUNTEERS OF AMERICA MICHIGAN 1,633 2.3% 10 MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY 1,534 2.1% Quarterly Report - 2017 4th Quarter
WAYNE SUMMARY Quarterly Report 2017 4th Quarter
OAKLAND SUMMARY Quarterly Report 2017 4th Quarter
MACOMB SUMMARY Quarterly Report 2017 4th Quarter
WASHTENAW SUMMARY Quarterly Report 2017 4th Quarter
MONROE SUMMARY Quarterly Report 2017 4th Quarter
LAPEER SUMMARY Quarterly Report 2017 4th Quarter
2-1-1 CALLER SATISFACTION SCORES Quarterly Report - 2017 4th Quarter
UNITED WAY 2-1-1 PRIMARY PARTNERS United Way for Southeastern Michigan United Way of Lapeer County United Way of Monroe County United Way of Washtenaw County Michigan 211 Macomb Crisis Center Common Ground Neighborhood Service Organization U of M Psychiatric Emergency Service Lapeer County Community Mental Health Gryphon Place For additional information on this report, contact: Brandi Turner, 2-1-1 Call Center Supervisor Brandi.Turner@LiveUnitedSEM.org (313-226-9467) Quarterly Report - 2017 4th Quarter