The American Red Cross Architecting for Emergency Response CAS2183 Dee Piziak, Director Oracle Cloud Solution Hubs Ravi Mani, Director American Red Cross Corporate Technical Services Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Agenda 1 Background Current State Required Architecture Components Future State Hybrid Cloud Architecture New Disaster Volunteer Experience Lessons Learned and Q&A 2 3 4 5 6

Background For 136 years, the American Red Cross has been dedicated to serving people in need through volunteers and the generosity of donors Disaster Relief, Blood Donations Training and Certifications In FY 2017, provided more than 3,684,000 meals 1,476,000 relief items 227,000 shelter stays In 2017, ARC was on the scene for disasters in Texas, Florida, Puerto Rico, and US Virgin Islands 90% of the Red Cross Workforce are Volunteers Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

GOAL: One Red Cross view of inventory Project Mission Improve efficiency in humanitarian efforts Fires, Floods, Earthquakes, Hurricanes Extend existing practices downstream to improve inventory visibility Deliver a Single View of Everything - Orders, Inventory and Transportation Services Deliver to the business streamlined processes, on time. GOAL: One Red Cross view of inventory 4 Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Current State – Business Flow Request-to-Procure-to-Receive Workflow Shelter Disaster Relief Operation (DRO) Disaster Field Supply Center (DFSC) Warehouse Shared Services Manual Processes Where, When, Who (Transport) Disaster Logistics Center (DLC) Req. sent via Form 6409 Request fulfilled with local inventory Request fulfilled from Warehouse Requisition approval workflow (Ariba) Real-time tracking of inventory in transit Emergency Response Vehicle Truck/Trailer Supplier Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Current State – Challenges Architecture Issues Different tech stacks and standards Manual steps & milestones Scalability and performance to support large # of volunteers in distributed, disconnected, @disaster site situations Limited end-to-end view to Inventory and Order data No real-time visual Shipment tracking with respect to ongoing disaster response Complex data architecture Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Data Architecture

Current State – Remedy Architecture Objectives Reuse and leverage the existing (CFS) Oracle Financials functionality and investment Keep the architecture loosely coupled to allow future extensibility and flexibility Build a solution to serve the enterprise, not just Disaster Relief operations Separate integration from application logic Configure, not code user experience Develop process automation and business rules with agility Support heterogeneous messaging, transports, and data formats Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Required Architecture Components Configuration vs coding of end-to-end processes Shelter National Warehouses (DFSC) @Disaster Warehouses (DRO) Portal Portal Mobile access Offline detached communication mode Flexible cloud integration Layer Application adapters to surface real-time data Support for diverse integration patterns and messaging models Support for On Premises Core Systems of Record Internal American Red Cross custom built LOB applications External systems Transportation partners Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Future State Hybrid Cloud Architecture Integration Cloud Service Mobile Cloud Service Hosts mobile app Manage APIs Backend and External systems EBS, Ariba, TMS, RC View Integration orchestration Service mediation Identity Cloud Service Centralized identity management Process Cloud Service Visual Builder Cloud Service Process automation and workflow Approval hierarchy Business rules Low code user experience development Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Physical Architecture

New Disaster Volunteer Experience Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Next Steps Continued Process improvements/refinements to optimize processes Expand use of system with additional process automation Deliver on the goal of One Red Cross view of Inventory 13 Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

A Q Copyright © 2018, Oracle and/or its affiliates. All rights reserved.