Quality Reviews for Damage Prevention Dirk Dunham Senior Engineer, Gas Regulation and Compliance DIRK.DUNHAM@cmsenergy.com 269-337-2267 February 13, 2013

Consumers Energy Overview Number of Gas Customers ~ 1.7 million Transmission & Storage Main ~ 2415 miles Distribution Main ~ 26,225 miles 2011 Annual Gas Deliveries 337 bcf Number of Employees ~ 7500 Number of Gas Employees ~ 2350 1

Volume of Staking Requests

Consumers Energy Damage Rate

Damage Prevention

Public Awareness Quality Indicators Survey Results Damages Due to No Call to 811 Attendance at Local Damage Prevention Association (DPA) meetings

Survey Results i 2010 survey results: residential = 88%; neighbors = 93%; CGA = 47% Surveys are coordinated between MISS DIG and other utilities within state to obtain statewide perspective Results are used to target geographic areas and measure effectiveness of various methods

Public Awareness

Damage Prevention Association Meetings Map of DPA Territories Capitol Area DPA (Lansing) Southwest DPA (Kalamazoo) Mid-Michigan DPA (Mt Pleasant) Ottawa – Kent DPA (Grand Rapids) Muskegon DPA Genesee – Lapeer DPA (Flint) Oakland County DPA Macomb County DPA Wayne County DPA Livingston – Washtenaw DPA Southeast Michigan DPA (Monroe)

Staking Quality Indicators Timeliness Damages Due to Staking Error QA of Staking Quantity of AOCs High Pressure Notifications

Timeliness of Staking “Timeliness” is based on arrival time Results are tabulated each week Statewide Local headquarters Statewide AND local targets must be met Severe consequences for missed target in three consecutive weeks Detail for late tics are compiled

Staking Timeliness Report D:\Documents and Settings\drdunham\Desktop\Feb 13 AGA\timeliness.pdf

Late Ticket Detail Report D:\Documents and Settings\drdunham\Desktop\Feb 13 AGA\late_tic_detail.xlsx

Damages Due to Staking Error Michigan’s Public Act 53 (MISS DIG Law) requires that excavator’s hand expose marked facilities to determine precise location

Quality Assurance of Staking QA checks across state completed by local field offices Check for timeliness Check for general accuracy Contractor has internal QA process

Post Excavation Quality Indicators Timely Review of Facility Damage Reports Completion of Follow Up Contacts with Multiple Damagers

Measures for Consumers Energy Supervisors Damages per 1000 Staking Requests Staking Timeliness Completion of QA Audits Timely Review of Facility Damage Reports Completion of Follow Up Contacts with Multiple Damagers Participation in Damage Prevention Associations

Measures for Staking Contractor Timeliness of Staking At Fault Damages (staking error) Operator Qualification (OQ) Compliance Participation in Damage Prevention Associations Notifications of Digs Near High Pressure Mains “Bogus” Reports of Abnormal Operating Conditions (AOCs)