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What does it mean to “panic”? How would you define “panic”? What is an example of panic that you’ve personally seen or experienced? Why do you think people panic? Does panicking usually improve the situation? Why or why not? What might be a better alternative? © Quality Media Resources, Inc.

© Quality Media Resources, Inc. Know Yourself When there’s information you don’t know and can’t know, how can you be comfortable with not knowing? How can Police Officer Adrian Diaz’s awareness that city politics really ‘gets to him’ help him in his work? Rhonda Brown talked about the power of ‘letting go’ and knowing who she is. Have you experienced anything like this? What happened? How do you get clarity on your direction and passions to make sure you are focused and on track? Gary Jusela described self-awareness as being spiritual and emotional as well as intellectual. What do you think he meant by that? © Quality Media Resources, Inc.

© Quality Media Resources, Inc. Build Support Why is it important to build a network of support as early as possible rather than waiting until you are in a crisis or stressed? Rhonda Brown talked about the importance of having mentors and other support outside the organization as well as inside. Why might this be helpful in some circumstances? How can having a sense of “community” within an organization be helpful when navigating a challenging period or a time of big changes? Kathleen Ryan asks how we can help each other in times of stress. What are some support strategies we can employ? © Quality Media Resources, Inc.

© Quality Media Resources, Inc. Assess your Situation Where would you go to gather reliable information when you need to realistically assess a difficult situation at work? Why is it important to “step back” when you’re in the middle of a stressful situation at work? Gary Jusela suggested you “assess your assets”. What might he be referring to? If our expectations are out of balance with our reality, how can we either change our expectations or the reality we’re facing? © Quality Media Resources, Inc.

© Quality Media Resources, Inc. Take Action! Why would it be important to have more than one plan when facing a challenge? What is the “internal action” Carol Vecchio spoke of and why would it be as important as physical or external action? What’s the difference between “flailing” and deliberate and conscious action? Is it better to take whatever action we think appropriate or do nothing when facing a major challenge or crisis? Why? When might not acting be preferable? © Quality Media Resources, Inc.

© Quality Media Resources, Inc. Learn from Everything If evolution is about doing things slightly better the next time, how can we evolve and improve in all areas of our lives? How does being a lifelong learner add value to all your life’s experiences? What are the resources available to you that can help you learn even in challenging situations? What can you do to make sure your work environment facilitates and supports learning? © Quality Media Resources, Inc.

© Quality Media Resources, Inc. The Recipe for Success Know Yourself Build Support Assess the Situation Take Action! Learn from Everything © Quality Media Resources, Inc.

Stress Reduction Techniques Breathing Exercise Meditation Stretching or Yoga Diversion or Distraction Talking it out Massage Music Diet Changes Sleep Other suggestions… © Quality Media Resources, Inc.

Identify your “Stressors” © Quality Media Resources, Inc.

Thank you for your participation! © Quality Media Resources, Inc.