How To Rock The New Patient Phone Call

MOST IMPORTANT PIECE OF TECHNOLOGY

WE ARE THEIR FIRST IMPRESSION SUCCESS FIRST STARTS WITH US? WE ARE THEIR FIRST IMPRESSION

PHONE CALL TIPS Don’t treat the phone like it is a nuisance Don’t have a machine answer the phone during regular business hours Be sure to have a backup system so someone is always available to answer the phone Answer the phone with a smile Stop what you are doing and focus on the person Avoid putting them on hold Return calls if and when you said you would

What is the goal of the new patient phone call?

1) SCHEDULE AN APPOINTMENT What is the GOAL? 1) SCHEDULE AN APPOINTMENT Want NEW Patients? 2) AS SOON AS POSSIBLE 3) AND HAVE THEM SHOW UP

What is our GOAL? Want NEW Patients?

Who do we WORK FOR? Want NEW Patients?

LET’S TALK INSURANCE? Want NEW Patients? Insurance Company Name

What do our patients know about finding a good dentist?

WHAT DO OUR PATIENTS KNOW ABOUT DENTAL HEALTH?

PATIENTS ASK US? WHAT DO NEW Do you take my insurance? Are you open on weekends?

YES THEIR QUESTIONS? HOW DO WE HANDLE Answer their question with ‘Yes’ or a version of something positive Take control of the call Get them in communication with you YES

Then You can Handle their question NEW PATIENT TIPS Get their name and introduce yourself Find out how they were referred Acknowledge their referral Find out why they are calling Don’t focus on insurance Make it your INTENTION to have them schedule Sense of urgency to schedule sooner than later Then You can Handle their question

#1 #2 #3 #4

WHAT ABOUT SHOPPERS? Don’t quote fees You can’t diagnose over the phone Try to turn all shoppers into consults If pushed for a fee - give them a range

This is your chance… what do you want to know? QUESTIONS…. This is your chance… what do you want to know?

One Final Thought Keep track of calls coming in and how you are doing at converting them….

RECORDED WEBINARS WEBINARS RECORDED

WE ARE HERE FOR YOU!

I AM HERE FOR YOU!

SUGGESTIONS? FILL OUT OUR SURVEY DON’T MISS OUR NEXT WEBINAR! Give me your SUGGESTIONS? FILL OUT OUR SURVEY