Services Offers Luc Maufrais April 2017

Customer promise Offer to our customers a real “customer journey” from “Vision” to “Renew” in order to facilitate success and ROI Drive our clients through Collaborative Design, accelerated solution Roll Out and Continuous Improvement Benefit from Generix, skills, talents and experience on supply chain, EDI, Collaboration acquired during the last 20 years Copyright Generix - 2017

Generix - Customer Journey Vision Getting Started Managed Services Extend Renew Copyright Generix - 2017

Consulting & Business Expertise Type of Service / Organization Consulting & Business Expertise Academy Solution Assistance Expertise Implementation Governance Service Management PMO Academy Delivery Run Service Expertise Generix Consulting Copyright Generix - 2017

Vision Vision Getting Started Managed Services Extend Governance & Program Management Business Flow Optimization Process Design Design and ROI Change Management Business Expertise Educ. Solution Assitce Expertise Implemt. Govnce Copyright Generix - 2016

Ex: Governance & Program Management Service Description Program Definition (Scope, Budget, Planning, Resources) Kick Off Organization Change Management Steering Group Management Coordination Deliverables Management Tools for following up Scope, Budget, Planning and Resources Kick Off Deck Change Management Plan Responsibility Matrix (People, Services, Functional, Technical) Steering Participation or Preparation Goal Support Global Program Delivery Compliance, Quality, Lead-time Resources & Timeline Principal Level Based on Program Duration

Getting Started Plan Secure Customer Launch Customer Change Management Product Implementation Start-up Assistance Impl. Training User Training Business Expertise Acad.. Solution Assitce Expertise Implemt. Govnce Copyright Generix - 2016

Ex: Project Implementation Service Description Project management Technical track : architecture, evt set-up, connections Solution track: design, mock-up, go-live scenario, parametrization, tests UAT Go-live Deliverables Functional design Technical architecture UAT Go-live scenarios PMO Goal Set-up the solution Get the users trained on on-boarded Resources & Timeline Project Director/manager, Consultant, architect TBD

Managed Services Plan Develop Customer Usage Service Management Dedicated Customer Support Change / Run Services Business Monitoring Skills Assessment Dedicated Assistance Custom Development Analytics (*) Continous Improvement Dedicated Solution Upgrade Business Expertise Acad.. Solution Assitce Expertise Implemt. Govnce Copyright Generix - 2016

Ex: Service Management Service Description Accountable of the execution of the service in accordance with the contract Monitor SLA Escalation point Monitore changes Coordinate improvement plan Deliverables SLA reportings and dashboards Technical committee Steering committee Activity volume reportind Goal Meet and increase SLA Drive customer to success Resources & Timeline Service Manager Yearly contract

Ex: Dedicated Solution Upgrade Service Description Accompany the customer to prepare, test and roll out a solution upgrade Deliverables Workshops Key tasks and milestones definition Global Planning Technical recommendation Definition and set up of a mixed dedicated team Resources & Timeline Project Management, Functional, technical, and solution experts (from R&D) Example: 6 months to roll out a major upgrade through 40 sites Goal Optimize the upgrade organization Optimize the global budget Shorten the timeline

Extend Extend Plan Streamline Solution Usage Set-up Center Of Excellence Business Consulting Community Onboarding Solution Assistance T&M Advanced Training Coach Center Of Excellence Customer Change Management Roll-out Solution Expertise (Best Practices) Get the most / Program Architect Licence -> SaaS Migration Business Expertise Acad.. Solution Assitce Expertise Implemt. Govnce Copyright Generix - 2016

Get The Most / Solution Architect Service Description Run an audit of Solution situation for Customers in License mode Approach House Keeping Rationalization Standardization Phase 1: Audit Deliverables Phase 1 Site Process Review Workshops with IS and Ops Teams Audit Report with work streams and high Level Planning Goal Simplify the management of GENERIX Solution Improve global operational efficiency Unify Business Processes Resources & Timeline Principal Consultant, Functional Consultant Senior, System Expert Phase 1: 10-20 md over 3 months

Why Generix Service? Agility and Performance to make a Difference The Roadmap Agility and Performance to make a Difference and keep the Customer Promise The Coach Seasoned experts successfully design and implement generix Solutions since 1986 for Industry, Retail, Supply and Services Leaders The Journey We accompany our clients through Collaborative Design, accelerated solution Roll Out and Continuous Improvement

Need more info and references ? Contact Consulting Laurent Cochet Philippe Servais Delivery Stéphane Bruzzi Service Management Souad Colleuc Run Services Didier Goy Academy Isabelle Rousseau Next Steps Have a full description by the end of the Q1 Copyright Generix - 2017

Summary Copyright Generix - 2016

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