LGC Website, Software updates, Documentation, and Videos Welcome and introduction LGC RESOURCE 2018

LGC Website Release updates – What, Why, When, Who, Where, How On line Documentation – view, search and print user documentation

Web downloadable Updates -The What What are we talking about when we say software updates?

Web downloadable Updates -The What Software updates available anytime, directly through website download. Allows you to install updated versions of your existing software at any time.

Web downloadable Updates -The Why Why would you load updates? If it aint broke don’t fix it…??

Web downloadable Updates -The Why Helps to support your software by making the most current version readily available. Necessary updates; Tax Tables, Law changes, fixes for issues, new functionality

When do you know it’s time to load an update? Web downloadable Updates -The When When do you know it’s time to load an update?

Web downloadable Updates -The When Alerts to new releases/versions/updates through email and on the website Go to website, WWW.LOCALGOVCORP.COM Special updates -W-2, Calendar and Fiscal Year End, Property Tax Season Any time you want to update your software

Who should be installing updates? Web downloadable Updates -The Who Who should be installing updates?

Web downloadable Updates -The Who Recommend one point of contact for installs with a backup. Sometimes IT handles this – make sure they communicate release notes.

Web downloadable Updates -The Who Who gets emails? Marketing and Releases email categories Each contact should alert us of their email address and changes to email addresses Never block emails from LGC

Web downloadable Updates -The Who Who gets emails? Please forward emails to those contacts who the email may apply Joe Schmo forwards to Jane Doe and this …

Web downloadable Updates -The Who …makes Jon Snow happy!

Where to go to load updates? Web downloadable Updates -The Where Where to go to load updates?

Web downloadable Updates -The Where Go to website, WWW.LOCALGOVCORP.COM Special updates will have direct links Support/Documentation heading

Web downloadable Updates -The Where Select link for application. Example will be a NextGen release.

Web downloadable Updates -The Where From the email, make sure you are on the SERVER and you can click the link within the email

Web downloadable Updates -The Where This will open a document with detailed instructions and a direct link to the installer

How in the world do I get this process to work? Web downloadable Updates -The How How in the world do I get this process to work?

Web downloadable Updates -The How Read the notes about downloading releases and be aware of the prerequisites. (example for NextGen. FlexGen and Zortec also has similar type of standards)

Web downloadable Updates -The How 1. Releases must be loaded on the SERVER; computer running NextGen 2. This will only install correctly on the server where NextGen already exists and should not be attempted to install as a “New” install without the assistance of LGC support. 3. ALL USERS must be out of the software when a release or update is installed unless otherwise noted by LGC support. 4.The computer that the release is being installed on must allow executables to be downloaded from the Internet. If downloads are blocked by a firewall, etc. the release can not be loaded. Contact your IT dept for questions regarding this.

Web downloadable Updates -The How Release notes, the installer and detailed instructions are available on the Release page.

Web downloadable Updates -The How Click the Installation Instructions link to open a PDF for printing or viewing for detailed instructions

Web downloadable Updates -The How The PDF can be printed or viewed. Viewing and following the instructions allows for links to be clicked directly through the instructions.

Web downloadable Updates -The How Click the Current Release Number link to see what the release number of the installer is

Web downloadable Updates -The How This will open a window showing the version and date of the release available for install. After viewing, click the BACK button on your browser to return to the downloads page.

Web downloadable Updates -The How To install the release, click the NextGen Release link

Web downloadable Updates -The How Depending upon your browser you will be prompted to Save File or Run or Cancel. Select Save or Run when prompted.

Web downloadable Updates -The How How to deal with Antivirus messages. LGC update do not contain viruses, but sometimes A/V software flag them as unknown or unsafe. If there are options to ‘Run anyway’, select that. You may have to select ‘Other’ You may have to contact your IT to temporarily disable A/V for a short time.

Web downloadable Updates -The How Depending upon your browser when the download is complete you will be asked to Run or you may have to select the downloads file and run the file by double clicking

Web downloadable Updates -The How Anti Virus software may scan the installer before it starts. Allow this to scan and wait until it is finished

Web downloadable Updates -The How One example of A/V software and how to continue:

Web downloadable Updates -The How One example of A/V software and how to continue:

Web downloadable Updates -The How Once the installer begins to run, you should only have to click “Next”, always taking the defaults.

The installer should begin to run, copying files Web downloadable Updates -The How The installer should begin to run, copying files

Web downloadable Updates -The How After the files are copied, you will be asked if you want to open a document with detailed instructions. These are the SAME instructions that were available on the Release page or the email. If you did not print them from there, select YES and print them now.

Web downloadable Updates -The How After the files are copied, you will be asked if you want to open a document with detailed instructions. These are the SAME instructions that were available on the Release page or the email. If you did not print them from there, select YES and print them now.

Web downloadable Updates -The How If you printed the detailed instructions, Click OK to continue the install. If you did not print them, the installer will have already continued.

Web downloadable Updates -The How Follow the detailed installation instructions from this point on. Those instructions point out various steps and things to be aware of during the installation.

Web downloadable Updates -The How Upon completing the installation, if there were not errors, you should have a PDF upon with information about how to submit a code to LGC confirming your installation. This can also include important instructions necessary after installing the software.

Web downloadable Updates -The How Upon completing the installation, if there were not errors, you should have a PDF upon with information about how to submit a code to LGC confirming your installation. This can also include important instructions necessary after installing the software.

Web downloadable Updates -The How If you do not see a document open after the install, search your desktop for a new PDF (NGProdRel.pdf) document and open it. If you still cannot find that document, please contact LGC Help desk. It is important you view this document and follow any instructions included.

Web downloadable Updates -The How If you do not see a document open after the install, search your desktop for a new PDF document and open it. If you still cannot find that document, please contact LGC Help desk. It is important you view this document and follow any instructions included.

Web downloadable Updates -The How

Web downloadable Updates -The How If you have an IT person or someone that does not directly use the software that installs the updates, please instruct that person to always pass along any documentation included to those that use the software.

Web downloadable Updates -The How Common errors with downloads firewalls prohibiting access – contact your IT internet security settings – contact your IT Must be run from SERVER , if applicable. If you receive an error and it is not related to your internet connection, contact LGC Software Deployment for assistance.

On-line Documentation Available directly from website. TN County Audit approved. You always have access to most current documentation. Video demonstrations on some subject matter.

On-line Documentation Where on website

On-line Documentation Select product line, NextGen, FlexGen, Zortec, etc. Select specific documentation

On-line Documentation How to use

On-line Documentation How to use

On-line Documentation Video Introduction to the LGC Help System

On-line Documentation Video Introduction to the LGC Help System Does require Adobe Flash Player. This is a free download, accessible from your browser.

On-line Documentation Video Introduction to the LGC Help System. This will auto start playing with sound.

On-line Documentation Player controls are at the bottom of the video, including volume control, play, pause, and close

On-line Documentation When the video completes, click the EXIT button to close that tab or window and return to the documentation.

On-line Documentation Other Important links are available on the documentation ‘Title Page’ These can include specific instructions for processes such as Calendar and Fiscal Year End and Budgeting processing. Release notes Application video links

On-line Documentation Other Important links are available on the documentation ‘Title Page’ These can include specific instructions for process such as Calendar and Fiscal Year End and Budgeting processing. Release notes Application video links

On-line Documentation

On-line Documentation The Menu bar allows for navigation options Table of Contents Index Glossary Search

On-line Documentation Table of Contents allows for direct access to application information and user manual.

On-line Documentation Let’s look at Payroll

On-line Documentation The User Manual link opens the manual specifically for that application.

On-line Documentation The menu bar with table of contents, index, is available for each application.

On-line Documentation Application specific training videos are available.

On-line Documentation Selecting a video link will start the video in a new tab/window

On-line Documentation Selecting a video link will start the video in a new tab/window

On-line Documentation Player controls are at the bottom of the window.

On-line Documentation A link is available to open a PDF document for printing or downloading a copy.

On-line Documentation The PDF should open in your browser. Then you have the ability to scroll through the PDF, download a copy to your computer or print a copy.

On-line Documentation To print, click the printer button, select the printer and pages you want to print. Be aware some documents may be hundreds of printed pages!

On-line Documentation To print, click the printer button, select the print and pages you want to print. Be aware some documents may be hundreds of printed pages!

On-line Documentation To download a copy of the PDF to your computer, click the Download button. Select the location if prompted to save the PDF

On-line Documentation Based on your browser, the download location may be defaulted or you may be asked to select. Once the download is complete you can find the location it was saved to and open the PDF

On-line Documentation If you choose to print or save a copy of the PDF, please remember documentation is regularly updated and changed. It is recommended to view the documentation on the websites much as possible to ensure you are viewing the latest instructions.

Website information It is necessary to log in to the LGC website to Request Support through the website, view documentation and training videos and download software updates.

Website information

Website information WWW.LOCALGOVCORP.COM REQUEST SUPPORT

Questions?