Designing Appraisal Systems MANA 4328 Dr. George Benson benson@uta.edu 1

Designing Appraisal Systems How can performance management systems promote two conflicting goals simultaneously? Quality vs. Quantity How can performance management systems promote individual performance and teamwork or coordination simultaneously? Individual vs. Group

Balanced Scorecard “What you measure is what you get” Financial vs. operational measures Short term vs. long-term effectiveness Specific goals and measures for: Shareholder satisfaction Customer satisfaction Operational Excellence Innovation and Learning Others?

Management By Objectives Specific process to align organizational goals and individual objectives. Instead of just a few top-managers, all managers of a firm participate in the strategic planning process. MBO principles are: Cascading of organizational goals and objectives, Specific objectives for each member, Participative decision making, Explicit time period, and Performance evaluation and feedback.