Conflict Management.

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Presentation transcript:

Conflict Management

Overview Conflict Sources Conflict Management Styles

Conflict Sources Personal Differences Informational Deficiencies Daily experiences are not judged on a common set of values Conflicts tend to be emotionally charged “People-focused” rather than “issue-focused” Informational Deficiencies Instructions may be interpreted differently More factual & straightforward Not about values & do not involve emotions

Conflict Sources Role Incompatibility Environmental Stress Different entities have different goals A common superior usually has to mediate Environmental Stress Shortage of resources Uncertainty

Conflict Management Styles Forcing Accommodating Avoiding Compromising Collaborating

Forcing Forcing Concern for Self Concern for Others High Assertiveness High Assertiveness Forcing Concern for Self Low Assertiveness Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

Accommodating Forcing Accommodating Concern for Self High Assertiveness Forcing Concern for Self Accommodating Low Assertiveness Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

Avoiding Forcing Accommodating Avoiding Concern for Self High Assertiveness Forcing Concern for Self Low Assertiveness Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

Compromising Forcing Avoiding Accommodating Compromising High Assertiveness Forcing Concern for Self Compromising Low Assertiveness Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

Collaborating Forcing Compromising Avoiding Accommodating High Assertiveness Forcing Collaborating Concern for Self Compromising Low Assertiveness Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 1 1

Summary Conflict Sources Conflict Management Styles