Product Overview July, 2009 This presentation includes a very brief, high-level description of the products and services currently offered by Greater Iowa. The purpose is to give a basic product overview for newly hired employees or as a refresher for existing employees.

Product Categories Deposit Accounts Loan Card Services Investment Accounts Insurance Services Electronic Services Membership Convenience Services Our products and services can be broken down into these 7 categories.

Deposit Accounts Share Accounts (Savings) Share Draft Accounts (Checking) 3 Types of Business Accounts Certificates (CDs) Money Market Share & Deposit Accounts are the core set of products available at Greater Iowa. The term “Share” refers to what are commonly known as Savings accounts. The term “Share” is used at Greater Iowa because a Share Account represents the deposit amount which confers ownership, or membership, within the credit union. At Greater Iowa, an S1 account is the basic savings account members are required to setup in order to become a member. This account must always exist with a minimum of $5 in order to maintain membership status within the credit union. Additional share accounts (S2) may be created. These are generally used as additional savings accounts for members and can be labeled as “Vacation”, “Holiday”, as needed Go through the Draft Account information sheet Business Accounts (S20, S21, S22) based on minimum balance and number of transactions Money Market accounts (S12) are high-yield savings accounts with limited transactions and a high minimum balance. Check may be written against these accounts so they are considered Deposit accounts, but may also be considered Investment accounts due to the high-yield interest.

Loans Secured Unsecured Real Estate Auto, Boat, RV Home Equity (HELOC) Personal Loan Personal Line of Credit (PLOC) Real Estate Fixed Rate Adjustable Rate (ARM) Secured Loan guaranteed by collateral (auto, boat, RV, equity in a home, share savings, CD) E.G. an auto loan where the title of the vehicle is the collateral. Once the loan is paid in full, the title is returned to the member. May use CD as collateral when there is a need for funds before the CD matures. Avoids fees for early withdrawal, amount of CD is used as collateral Home Equity Line of Credit– fixed monthly payment Unsecured Not tax deductible Higher interest rates than secured because there is more risk Lower rates, in general, than credit cards Personal Line of Credit (PLOC) – member applies once and may be approved for a set amount. Revolving credit, variable rate. Personal Loan (Signature Loan) – one time loan rather than a line of credit. Fixed term and rate. Real Estate (Mortgage) For purchase or refinance of a home Must be owner occupied Tax deductible Fixed Rate (up to 30 year) Adjustable Rate (ARM) – lower initial monthly payments

Card Services Atira Gift Card ELAN Visa Credit Card Debit Mastercard Atira Gift Card (Visa) Set amount on card, use until it is depleted $3 charge ELAN Visa Credit Card Personal Standard Reward College Reward Co-Signer – build credit history Secured – build credit history Business Travel Reward Debit Mastercard Use in ATM Use for transactions like a credit card Purchases and cash withdrawals come directly out of associated checking account (Personal or Business)

Investment Accounts Money Market Individual Retirement Account (IRA) Education Savings Account (ESA) Additional Investment Services CUNA Mutual Partnership Money Market – also considered an investment account due to the high-yield rates IRA – tax-deductible retirement investment Traditional (3 types, depending on minimum opening balance) Must be less than 70.5 years old to be eligible Must have earned income Roth (3 types, depending on minimum opening balance) Must have earned income (amount determines eligibility) Does not have an age restriction It allows you to withdraw your contributions at any time, penalty- and tax-free. You do not have to take mandatory distributions at age 70 1/2. Education Savings Account (ESA) – Education savings account used for the purpose of paying qualified education expenses for a designated beneficiary. Penalties incurred if distributions are not used for qualified educational expenses 2 types, depending on minimum opening balance Additional Investment Services CUNA Mutual Partnership – provides additional retirement planning, insurance coverage, other financial planning services

Insurance Services Credit Disability Insurance Credit Life Insurance NCUA Insurance Excessive Share Insurance Mechanical Repair Coverage (MRC) Guaranteed Asset Protection (GAP) Credit Disability Insurance Reduces or pays off loan Member disabled by covered sickness or accident Credit Life Insurance Member death Members under the age of 70 eligible NCUA Insurance Federal insurance Credit Union pays for this to protect all accounts $250,000 per account Excessive Share Insurance Corporation owned by credit unions to insure only credit unions Covers each account in excess of $100,000 up to an additional $250,000 per account Mechanical Repair Coverage (MRC) Repair coverage for mechanical systems & components of an auto Covers mechanical repairs after manufacturer warranty expires (parts & labor) Guaranteed Asset Protection (GAP) Used if vehicle is stolen, damaged beyond repair or declared total loss Pays difference between loan payoff and insurance settlement Also gives member $1000 toward down payment of a replacement vehicle (if financed through Greater Iowa)

Electronic Services TellerPhone ATM Card Online Bill Payment Greater Iowa Online Chat In general, these services are provided to members free of charge, as a convenience. Additionally, when members utilize these services to perform basic transactions, tellers and contact center staff time is not impacted. TellerPhone - 24 X 7 ATM Card- 24 X 7; S15 accounts not eligible Online Bill Payment- 24 X 7 Greater Iowa Online - 24 X 7 Chat – only available during business hours

Membership Convenience Balance Safe Deposit Box Periodic Payment Wire Transfer Direct Deposit Overdraft Protection Electronic Funds Transfer (EFT) Privileged Courtesy Pay (PCP) Money Order Check Imaging Notary Public Service VIGO Signature Guarantee Switch Kit Payroll Deduction Balance – free/low cost financial counseling available to all members Periodic Payment – Automatic transfer of funds from member’s checking or savings to pay Greater Iowa loan Direct Deposit – Automatic payroll deposit, setup through employer. Social security and pension may also be directly deposited. Electronic Funds Transfer (EFT) – Automatic transfer of funds to or from a member’s account (external source) Money Order – Check purchased for the purpose of paying funds (up to $1,000) to another person or entity. Guaranteed payment. Notary Public Service – Service to attest legal and other documents Signature Guarantee – Service to guarantee the signature of an authorized signer. Transfer, redemption or changes to securities Payroll Deduction – Disburses funds from a member’s paycheck to make a loan payment (ISU, Eagle Iron, Iron Works) Safe Deposit Box – secured container, rented by members on an annual basis Wire Transfer – Service that allows transfer of funds to or from a credit union account and an account at another financial institution Overdraft Protection – Automatic transfer of funds from a specified savings account to cover non-sufficient fund items in a checking account Privileged Courtesy Pay (PCP) – member is charged $25 per item for insufficient funds Check Imaging – cleared checks are scanned and available for member’s to view via online banking VIGO – International electronic money transfer system Switch Kit – Free, online tool allowing members to quickly and easily change their accounts over to Greater Iowa from another institution.