Tacit Codification An EmpFinesseTM Wisdom Modernization Solution

Business Context Business Scenario Resolutions Offered Scenario 1 – On System Informal Communication Often communications between two or more colleagues happen over corporate IMs which are not recorded ever but those are very important in nature, hence resulting in a loss of critical information for long run. Scenario 2 – Off System Informal Communication A lot of official discussions happen over a coffee cup in cafeteria or while walking together along the lobby. These discussions are often very important in terms of enterprise interest, but never recorded. Hence those are neither reused nor stored for future troubleshooting resulting a huge leakage of enterprise wisdom. Resolutions Offered Utility added to Instant Messaging client for facilitating recording of any kind (textual, audio or video) of chats Mobile App experience is delivered to record (voluntary) and retrieve the informal communications done on-the-go Indexing of all (on either channel) recorded communications for future search based retrieval on the need of referring those during troubleshooting or reuse

Technology Perspective Architecture Software and Tools Dot Net 4.5 Google Drive as Intermediate Repository Azure Blob Storage as Final Repository Azure Media Service Azure Web Jobs Azure Search Service Output Format Configurable action menu in Lync Client for On System Informal Communications Browser based Mobile App experience for Off System Informal Communication capture and retrieval

Snapshots

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