Chapter 1 Establishing a Framework for Business Communication Business Communication, 14e Lehman and DuFrene

Purposes of Group Communication Chapter 1 Purposes of Group Communication Achievement or Task Purpose To serve on a decision- making or problem-solving group To get the job done Maintenance or Social Purpose To assist in the betterment of individual members from a behavioral point of view To develop group morale

Communication Process Model Chapter 1 Communication Process Model

Communication Channels Chapter 1 Communication Channels

Levels of Communication Chapter 1 Levels of Communication Public Organizational Group Intrapersonal Interpersonal

Communication Channels Chapter 1 Formal Channels Rules procedures, policy created by management to control individual and group behavior Informal Channels Patterns that emerge as people interact within a formal system to create a satisfying environment

Grapevine: An Informal Communication Channel Chapter 1 Grapevine: An Informal Communication Channel Myths Speedy but inaccurate (rumor mill) Message passes from one to one until it reaches the end of the line Truth No more or less accurate than other communication channels Message distribution is network in nature rather than linear

Flow of Information Within an Organization Chapter 1 Flow of Information Within an Organization

Strategic Forces Influencing Business Communication Chapter 1 Strategic Forces Influencing Business Communication

Four Dimensions of Business Behavior Chapter 1 Four Dimensions of Business Behavior

Diversity Challenges International Gender Intercultural Chapter 1 Diversity Challenges International Gender Intercultural Intergenerational

Barriers to Intercultural Communication Chapter 1 Barriers to Intercultural Communication Ethnocentrism Stereotypes Interpretation of time Personal space requirements Body language Translation limitations Lack of language training

Impacts of Technology Data collection and analysis Chapter 1 Impacts of Technology Data collection and analysis Clearer and more effective messages Distance overcome Legal and ethical issues

Team Environment Organization of the Future Chapter 1 Team Environment Organization of the Future Small group with complementary skills working together for a common purpose A Way to Remain Competitive in a Global Market

The whole is greater than Chapter 1 Synergy 1 + 1 = 3 NEW, msp. 33 The whole is greater than the sum of the parts.

Chapter 1 Benefits of Work Teams Make workers happier by causing them to feel they are shaping their jobs Increase efficiency by eliminating layers of managers passing down orders and monitoring performance Enable a company to draw on the skills and imagination of the whole work force

Important Team Skills Problem solving and goal setting Chapter 1 Important Team Skills Problem solving and goal setting Conflict resolution Distributed leadership skills Commitment to evaluate the group process Ability to understand needs of co-workers Effective communication skills Ability to deal with barriers