The importance of stakeholder consultation in all stages of the lifecycle of urban transport interchanges Application at the Mikra interchange in Thessaloniki Samouel Alexios Salem Ifigeneia Balampekou Dimitra Komnianou Spyridon Vougias Ioannis Politis 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Interfaces at Interchanges Place Design, art, sound, Visuals, colours, Smell, etc. People customers crowding Customer- Experience Lay out staff Process Reliable, punctual, Clean, safe, etc.

Tools What is a tool? 15/11/2018 ECOMM 2016, Athens, June 1 - 3

NODES Approach 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Land use & infrastructure Energy and Environment NODES tools Land use & infrastructure (11 tools) Business models (26 tools) Design (14 tools) Energy and Environment (14 tools) Intermodality and ICT (24 tools) 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Stakeholder Consultation aka participatory approach (Business Models) Tool tested as part of the NODES Project Conducted: December 2013 Venue: Chilis Street Theatre, Kalamaria Participants: Range of local stakeholders including Mayors, Prefecture’s representatives, PTO representatives, Academics, Professionals, the Passenger's Association, Residents, local retailers a total of 63 people Traditional structure: Presentations with discussion session 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Stakeholder Consultation aka participatory approach 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Stakeholder Consultation aka participatory approach Issues raised during the process Nature or road access to interchange Magnitude of the development Integration with other modes (busses, taxis, sea transport) Synergies with local development plans 15/11/2018 ECOMM 2016, Athens, June 1 - 3

NODES evaluation Easy to implement tool Modest cost Choice of participants crucial factor for its success Ensuring participation crucial factor for its success Allows for a clear recording of user needs 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Citizen appropriation through focus group Tool tested as part of the NODES Project Conducted: January 2015 Venue: ThePTA’s office Participation: 9 residents, 5 male, 4 female, ages 18-65 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Citizen appropriation through focus group Generally positive reaction towards the new interchange and the travel potential that it would introduce to the area Clear views regarding the value of utilities like banks, snack food stores and cafes Mixed reaction about retail, large mall type developments Mixed reactions about the level of accessibility of the whole interchange and the number of parking spaces provided 15/11/2018 ECOMM 2016, Athens, June 1 - 3

NODES evaluation Focus groups are a useful, low cost, and easy to organise tool for enhancing interchange performance and understanding the needs of different groups, not difficult to implement - however an experienced moderator is crucial for their success. 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Assessment of ICT applications/ services through consultation meetings with PRM associations Tool tested as part of the NODES Project Conducted: January 2015 Venue: PRM Association’s office Feedback: Regarding the use of the newly installed Information Totems and VMS signs at the IKEA Interchange and the level of PRM accessibility at the Interchange 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Assessment of accessibility and ICT applications/ services through consultation meetings with PRM associations The discussions highlighted the lack of a formal process or methodology to perform consultation with PRM associations in Greece in order to assess PRM needs in terms of ICT applications The early involvement in the design phase of vulnerable user groups, through a formal consultation process, will safeguard that their needs will be considered and cared for The tool has a very good benefit to cost ratio The tool helps specific user groups to feel more involved and included 15/11/2018 ECOMM 2016, Athens, June 1 - 3

NODES evaluation Consultation with PRM associations and the design team is of utmost importance. Early involvement in the design process maximises benefits. Low cost tool with disproportional benefits 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Tool scale evaluation 4 3 Tool Stakeholder consultation Citizen appropriation through focus groups Consultation meetings with PRM associations Tool relevance to interchange 4 Resource Cost 5 Ease of use 3 Learning curve Time Taken Total Score 17/25 19/25 21/25 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Thessaloniki Transfer Event Conducted: September 2015 Venue: Kalamaria City Council Hall Aim: To disseminate the results and present the NODES toolbox to stakeholders from Thessaloniki and Athens Participants from: Operators, Authorities, Associations (PRM, Taxis, Passenger), European Partners Traditional structure: Presentations with discussion session 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Thessaloniki Transfer Event 15/11/2018 ECOMM 2016, Athens, June 1 - 3

Thank you for your attention… 15/11/2018 ECOMM 2016, Athens, June 1 - 3