Establishing a Framework for Business Communication Chapter 1 Establishing a Framework for Business Communication
Learning Objectives 1. Define communication and describe the value for communication in business. 2. Explain the communication process model and the ultimate objective of the communication process. 3. Discuss how information flows in an organization (formally and informally; downward, upward, and horizontally; and through various levels). 4. Explain how legal and ethical constraints, diversity challenges, changing technology, and team environment act as a strategic force that influence the process of business communication.
Communication Process Model
Communication Process Barriers Differences in _________ level, experience, and culture Physical issues, such as _____or room temperature Mental distractions, such as developing a response instead of ________ education noise listening
Communication Channels
Flow of Information Within an Organization
Communication Systems Reflects rules and procedures Created by management to control individual and group behavior Emerges as people interact within a formal system to create a satisfying environment Formal system Informal system 7
Dispelling Myths about the Grapevine Grapevine is ___ _____ or ____ accurate than other communication channels Message distribution is __________ rather than linear in nature no more less networked
Levels of Communication Continued
Levels of Communication (cont.) EXAMPLES (cont.)
Strategic Forces Influencing Business Communication
Four Dimensions of Business Behavior
Diversity Challenges
Impacts of Technology Aids in collecting and organizing data Helps craft clearer and more effective messages Overcomes distance and time issues Complicates interpersonal relationship development Raises legal and ethical issues
Team Environment Leads to Synergy Makes workers happier by causing them to feel they are shaping their jobs Increases efficiency by eliminating management layers Enables a company to draw on talents of entire workforce 1 + 1 = 3