Emmanuel Ormancey - Michel Christaller MMM Migration Support issues 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Overview Migration workflow Migration status Issues resolution: All clients Outlook XP Outlook 2000 Netscape Mozilla Pine Configuration Missing folders Import local folders to MMM. Import Pine Address book to MMM Contacts folder. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Migration Workflow “Ask for migration” mail Click on link No answer Accept / Delay Form Click on link Reminder mail Delay for n days Delay Accept Migration Form After n reminders Force migration. Mailbox migrated. Password reset. Nice and Mail password synchronized. Mailbox migrated. Keep password typed in migration form. Nice and Mail password synchronized. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Migration Workflow Ask for migration Mail Accept / Delay form 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Migration Workflow Migration Form User accepted migration. Accessible directly from MMM homepage. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Migration Workflow End migration Mail 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Changes for the users Nothing … Same IMAP service on machine xxxx.mailbox.cern.ch No need to reconfigure Mail client But … Single sign on Mail / NICE (changes to userreg) Pine users on linux should use at least version 4.21 and will have to type their password when pine starts (or saved locally in protected space) Procmail no longer supported (workaround being investigated, users will be contacted) 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Migration status 874 MMM users. 329 migrations since new migration process. Migration of IT started on 14th January. 320 “Ask for migration” mails sent. 190 migrations followed. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller All clients issues For ALL problems: Restart mail client before anything else and retry. If Outlook XP was assigned: Verify Computer was switched off / on and office XP installed. Check status page for migration logs: http://cern.ch/mmms/status.asp?login=MAILLOGIN Check MMM migration FAQ: http://cern.ch/mmms/Faq For apparently lost folders: Expand mail folder. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Outlook XP Reconfigure For ANY problem: Close Outlook XP. Reconfigure Outlook XP: See MMM -> FAQ -> Reconfigure Outlook XP for MMM. From Control Panel, double-click Mail. Click Show Profiles Remove All profiles. Click Ok. Run this script to reconfigure mail account: \\cern.ch\dfs\applications\CERN\OLExchg\OLxpForCERN.vbs 15 November 2018 Emmanuel Ormancey - Michel Christaller

Outlook XP Network problems If still not working: Check network configuration: DNS domain name = cern.ch WINS servers configured. http://winservices.web.cern.ch/WinServices/docs/Installation/#h-08.3 Check if AFS client is installed and running. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Outlook XP Import PST file. Contacts and Calendar are missing: See MMM -> FAQ -> Contacts and Calendar are missing. Open Outlook XP File -> Import and export Select "Import from another program or file", click Next Select "Personal Folder File (*.pst)", click Next Select the PST file and click  Next. Default name and location of the PST file is C:\Documents and Settings\YourLoginName\Application Data\Microsoft\Outlook\outlook.pst Search for *.pst and import all. Leave the default selection and click Finish. The import process will start and may take a few moments depending on the amount of data to be imported. After importing, the PST files can be deleted from the roaming profile. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Outlook XP Different Nice account To access a mailbox from a different Nice account with Outlook XP: Assuming you are currently logged in your Nice account. Close Outlook XP From Control Panel -> Mail -> Show Profiles -> Remove All profiles. Add profile -> Set a profile name (i.e. Default) Add a new mail account -> Microsoft Exchange server Type CERNXCHG in Microsoft Exchange server field Type your Mailbox login in User name field Click Check name Click More Settings -> Advanced Tab Set Logon network security to None. Click Ok When asked, type in your Mailbox login, password and type CERN in domain field. Close all. Control Panel ->Mail -> Show Profiles Properties on the profile you just created View or change existing email accounts Verify that field: "Deliver new e-mail to the following location" is "Mailbox - Firstname Lastname". Correct if necessary. Close all and run Outlook XP. When asked (on Outlook XP startup), type in Mailbox login, password and type CERN in domain field. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Outlook XP Outlook 2000 conflict. Access mailbox from Outlook 2000 and Outlook XP causes configuration conflict: Common error: PSTPRX.dll failed… Solve by reconfiguring Outlook XP. Disable roaming profile. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Outlook XP Wrong date on Sent Items After migration some old sent items may be displayed with wrong date (migration date): Display received header field: View -> Current View -> Customize Current View Fields Select 'Sent' on the left list -> click Add Click on 'Received' on the right list -> click Remove 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Outlook 2000 - 1 Folders have disappeared: Restart Outlook. MMM -> FAQ -> Folders have disappeared. Open Outlook 2000 Select one IMAP folder Tools -> Accounts Select your IMAP account and click Properties IMAP tab Remove mail/ in "Root folder path" Ok -> Close If folders are still not visible, select your inbox, click Tools -> IMAP Folders Uncheck show only subscribed folders 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Outlook 2000 - 2 Folders still missing: Recreate IMAP configuration 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Netscape Folders are missing: Restart Netscape. MMM -> FAQ -> Folders have disappeared. Open Netscape Right-click the <account>.mailbox line in the folder's pane Choose Mail server properties Choose the Advanced pane in the new window Empty the line "Path on the mail server" Uncheck the box "Show only subscribed folders" Check the box "Allow server to override these namespaces" Click Ok. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Mozilla Folders are missing: Restart Mozilla. MMM -> FAQ -> Folders have disappeared. Open Mozilla Open Mail & Newsgroups Window Edit -> Mail & Newsgroup Account Settings Select account -> Server Settings -> Advanced Empty "IMAP Server Directory“ Uncheck "Show only subscribed folders“ Check the box "Allow server to override these namespaces" Click Ok. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Pine Supported versions: Pine (v3.95) does not work on Redhat 6 Pine4 (v4.21) works on Redhat 6, no SSL Pine (v4.44) works on Redhat 7 Behavior change: Users have to type password for each session. RSH authentication does not work : Configuration needs to be changed to avoid timeout: specify the port used Password is transmitted over the wire. Use SSL encryption with Pine 4.44 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Pine configuration .pinerc file edit for user account linus If SSL (Pine 4.44) inbox-path= {mmm.cern.ch:993/ssl/user=linus}inbox folder-collection= MailServer {mmm.cern.ch:993/ssl/user=linus}[*] If not SSL (Pine 4.21) inbox-path= {linus.mailbox.cern.ch:143/user=linus}inbox folder-collection= MailServer {linus.mailbox.cern.ch:143/user=linus}[*] On Pine 4.21 : feature-list=combined-folder-display, .. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Pine – missing folders Folders are missing: Restart Pine. MMM -> FAQ -> Folders have disappeared. Go to main menu Type S(setup) Type L(collection lists) Choose 'mailserver' entry. clear the path line. type Ctrl-X to save this entry, Y(yes) With Pine 4.21 : Set combined-folder-display Now folders can contain both sub-folders and messages: Use keys (‘Enter’ or ‘>’) to select view of messages or view of sub-folders 15 November 2018 Emmanuel Ormancey - Michel Christaller

Pine – Import local folders Import local folders to MMM: See MMM -> documentation -> Pine4 configuration. Create on Mailserver every folder you want to have (folder list screen -> 'A' key to add a new folder). Move to a local folder. Select all messages using the key sequence ';A' (they should go in bold). Key sequence 'AS' to move the messages on another folder. To select the folder, use Ctrl-N to choose the folder collection (should be 'Mailserver'), then Ctrl-T to list all folders in the collection. Choose (move onto) the folder you want and select it by pressing the Enter key. Repeat this for all folders you want to move to the mail server. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Import Pine Address book Import Pine address book to MMM Contacts folder: Run a browser on the machine hosting your pine configuration, or copy your pine .addressbook file on your local machine. Go to: http://cern.ch/mmms/Services/Migration/pineaddressbook.asp Click browse and Attach your pine .addressbook file. Type mail login and password and click import. Your pine address book will be imported to MMM and will be accessible from Outlook and Outlook Web Access. 15 November 2018 Emmanuel Ormancey - Michel Christaller

Emmanuel Ormancey - Michel Christaller Conclusion For all problems: http://cern.ch/mmms/Faq http://cern.ch/mmms/Help Helpdesk phone 78888. 15 November 2018 Emmanuel Ormancey - Michel Christaller