Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 1 Web Collaboration Around the Office  Around the Corner  Around the World Collaboration and the Meeting Spectrum: From Face-to-Face Meetings to Video-Tele Conferencing to Web Conferencing to Web Collaboration February 1, 2006 Paul Collins - Jordan-Webb (773) 463-2288 webcollaboration@jordan-webb.net www.jordan-webb.net www.webcollaboration.biz Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 1

Today’s Meeting Spectrum Video Conferencing Face-to-Face Meetings Need a decision? Need information? Need to develop a plan? Need to solve a problem? What are the options? Is there a best way? Web Conferencing Web Collaboration Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 2

What Are the Best Practices? There are many methods, techniques & technologies for: Decision support Knowledge capture Strategy Planning Problem Solving Best way(s) depend(s) on the context: What are the desired outcomes? Why is this being done? Who are the participants & stakeholders? Where are they located? When does this need to be completed? How much will the budget allocate for this? What resources will be required? Where will the project be done? Etc. Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 3

Traditional Face-to-Face Decision Making Face-to-Face Meeting Strengths: (from an unnamed source) easier to understand more personal enables quick decisions builds high trust makes negotiating easier reduces confusion and misunderstanding makes people more accountable and is better for detailed explanations Traditional Face-to-Face Meetings Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 4

Traditional Face-to-Face Meetings Traditional forms of interactive group work: are getting more expensive to do sustain tangible/intangible non-value-added costs/activities overlook the advances of 21st century efficiencies - e.g. supporting distributed work teams enabling asynchronous interactive work developing reusable, interactive web-based processes Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 5

Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 6 Video Conferencing Transforming how we make decisions: To be most productive, teams must be able to quickly and easily collaborate in real time, from anywhere. Increases Customer Productivity with Anytime, Anywhere, Anyone Video Solutions Tandberg Website Video Conferencing Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 6

Video Conference Meetings Video Conferencing Strengths (Tandberg ASA, Polycom, Quantum, Corp, Harmonic, InView, etc.) Visual participation, face-to-face-like, visual interaction: (per Tandberg website) easier to understand more personal enables quick decisions builds high trust makes negotiating easier reduces confusion and misunderstanding makes people more accountable and is better for detailed explanations NOTE: people say the same things about face-to-face meetings Visual Participation Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 7

Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 8 Web Conferencing Transforming how we make decisions:” Review, annotate, and discuss any printable file, including Microsoft Office PowerPoint, Word, and Excel files, as well as PDFs. Conduct real-time polls, share applications, and collaborate by using a whiteboard . Microsoft Live Meeting Website WWW Web Conferencing Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 8

Web Conference Meetings Web Conferencing Strengths (Webex/Meeting Center, Genesys, LiveMeeting/Conference Place, Raindance, NetMeeting,…) Passive participation, broadcasting, observing, limited interaction: training programs product demonstrations status reporting application testing, data sharing quick polling Passive Participation Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 9

Web Conferencing Model (One-to-Many) Leader, Moderator, Facilitator directs or broadcasts process Group follows passively Teleconference Web Conference Broadcasting/Observing Model Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 10

Same Time, Any Place (Synchronous) Any Time, Any Place (Asynchronous) Web Collaboration Transforming how we make decisions: “The internet and email aid users in maintaining their social networks and provide pathways to help when people face big decisions” Pew Research - Internet & American Life Project – The Strength of Internet Ties – January 2006 Chicago, Illinois 3pm-5pm Warsaw, Poland 10pm-12am Phoenix, Arizona 2pm-4pm Adelaide, Australia 6am-8am Same Time, Any Place (Synchronous) Chicago, Illinois-Mo-Tu-We Warsaw, Poland Su-Mo-Tu Phoenix, Arizona Mo-Tu-We Adelaide, Australia Tu-We-Th Any Time, Any Place (Asynchronous) X Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 11

Web Collaboration Meetings Web Collaboration Strengths (WebIQ, Facilitate.com, GroupSystems, MeetingWorks) Active participation, engagement, discussion, divergence, convergence: brainstorming and analyzing multi-criteria rating prioritizing categorizing problem solving strategy planning consensus building Active Participation Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 12

Web Collaboration Model (Many-to-Many) Teleconference Web Collaboration Leader, Moderator, Facilitator manages process Group actively engages to determine outcome(s) Facilitating/Engaging Model Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 13

Complementary Meeting Environments Use Video Conferencing Meetings When participants need to: observe reactions of distributed participants get closer to real-time face-to-face share visual presentations Use Web Conferencing Meetings view product demonstrations or controlled presentations attend training programs share desktops, applications and/or data Use Web Collaboration Meetings When you need participants to: develop, discuss, document and group ideas analyze and evaluate alternative choices diverge, converge and align on decisions develop strategies, think creatively and solve problems Use combinations where appropriate! More Visual Participation More Passive Participation More Active Participation Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 14

Web Collaboration Around the Office  Around the Corner  Around the World Next Steps: Start “Fighting Your Battles” with a 21st Century Approach Schedule Your Orientation to Web Collaboration Contact: Paul Collins - Jordan-Webb (773) 463-2288 webcollaboration@jordan-webb.net www.jordan-webb.net www.webcollaboration.biz Jordan-Webb - All Rights Reserved 1991-2006 –v10 - Page 15