Patient Access

Content Why offer Online Services What is Patient Access? Who provides Patient Access? How does it benefit Practice & Patient? Activating & Configuring Patient Access Patient’s View Support promoting Patient Access EMIS Health Account Manager Details

Why Offer Online Services eHealth 2020 Vision: ‘All GP practices will be encouraged to provide online repeat prescribing and online appointment booking as online services, with a view to at least 90% of practices offering this service by 2017. This will provide benefits for patients and administration time savings for practices as well as important experience of the impact of these options which will inform wider developments’ eHealth Strategy 2014-17

What is Patient Access? Patient Access is a service provided by EMIS Health that allows patients to access your practice online. Patient Access in Scotland offers a number of optional features, including: Checking, booking and cancelling appointments. Checking your medication and ordering repeat medication. .

Who Provides Patient Access? Patient Access is managed, developed and run by EMIS Health Patients can access it via Patient.info or a link from the practice site to Patient.info

What are the benefits? Practice Benefits Patient Benefits Time Saving Reduces incoming calls Integrated into PCS Patient safety Patient Benefits Convenient – 24/7/365 Fast online access Available on the move – Smartphone & App

Activating & Configuring Enable Patient Access Configure Patient Access Educate and involve your staff Advertise Patient Access to Patients Get patients to register

Activation

Configuration

Slot Configuration You have control over which slot types are available online

Patient Configuration

Imported Registration Letter

Patient View

Patient Registration

Patient Access

Booking an Appointment

Appointment Limit Warning

Identifying Appointments Booked Online Appointments booked via Patient Access can be identified easily I* (internet booking) will appear in slot notes.

Order Repeat Medication

Workflow Manager Workflow Manager – Awaiting Filing

Workflow Manager Workflow Manager – Filed Requests Patient Message: Ordering early as I am going on holiday. Thank you Workflow Manager – Filed Requests

What support is there? For Practices For Patients EMIS Health support Setup User Guide FAQ Account Managers ECR tracker/HB support desk For Patients Dedicated Patient Access knowledge base online Ability to provide feedback

Promoting Patient Access Your own surgery website Surgery letters Check in screens TVs in waiting room Posters (provided by EMIS) Appointment cards (provided by EMIS)

Account Manager Details Andrew Burton 07435 968271 Andrew.Burton@emishealth.com