Director’s Report to the Florida Rehabilitation Council Allison Flanagan, MRC, CRC May 15, 2018 Sarasota, Florida

March 2018 Youth & Student Snapshot Area Age 14-21 Total Caseload % of Caseload Current Potentially Eligible Pre-ETS Pre-ETS Students 1 2,006 5,368 37.37% 357 475 2 2,775 7,049 39.37% 562 793 3 3,141 7,871 39.91% 523 714 4 2,352 6,040 38.94% 399 602 5 1,640 3,484 47.07% 522 557 6 4,696 7,921 59.29% 166 201 7 2,489 5,357 46.46% 176 299 State 19,099 43,090 44.32% 2,705 3,641

Workforce Innovation Opportunities Act (WIOA) Transition & Other Employment Updates Pre-ETS- As of March 2018, 59 school districts have representatives with the capacity to make referrals through VR’s STAR portal, and 6 districts are using alternate methods. To date, over 4,000 potentially eligible students referred for Pre-ETS. Program materials and resources are under revision. Youth Peer Mentoring- VR recently recruited new providers, and 58 providers are going through the training process to be Youth Peer Mentor Providers. Work-Based Learning Experiences (WBLE; formerly TPCA) Expansion- Contractual fee-for-service WBLE agreements are being developed to replace the previous TPCA held with school districts. The new WBLE agreement will allow for expansion of Pre-ETS to more students. Program materials and resources are being revised and simplified. Discovery- Over 20 provider staff in the March training course Self-Advocacy- Over 280 individuals have been approved to provide service. Training is now being offered in residential DJJ facilities.

Total Entering Services Job Retention Services Number of Customers Entering Service by Area State Fiscal Year (July 1, 2017 – March 31, 2018) Area Total Entering Services Category 1 Percent in Area Category 2 Percent in Area Job Retention Services 1 1,145 546 8.87% 599 12.41% 88 2 1,602 795 12.91% 807 16.71% 204 3 2,200 1,117 18.14% 1,083 22.43% 146 4 1,795 1,030 16.72% 765 15.85% 121 5 834 479 7.78% 355 7.35% 125 6 1,913 1,323 21.48% 590 12.22% 7 1,498 869 14.11% 629 13.03% 49 State 10,987 6,159 100.00% 4,828 737

Note: Category 1 and 2 Remain Open Waitlist Summary Note: Category 1 and 2 Remain Open As of March 31, 2018 Average SFY 16-17 SFY 15-16 Customers on Waitlist Category 3 175 280 All Categories 13,062 Average Days on Waitlist 84 160 557

-679 Below 32.65% 92.26% Good 99.76% 0.55 55.07% Primary Indicators VR Indicators and Targets State Fiscal Year 2017-18 (July 1, 2017 – March 31, 2018) 1.1 Change in Employment Outcome (≥ 0 From Previous Year) 1.2 % of Employment Outcome (Rehab. Rate) (≥ 55.8%) Primary Indicators 1.6 Self Supporting at Closure (≥ 53.0%) 1.3 Competitive Employment (≥ 72.6%) 1.4 Significant Disability (≥ 62.4%) 1.5 Earnings Ratio (≥ 0.52) -679 Below 32.65% 92.26% Good 99.76% 0.55 55.07% 6

VR Customers Gainfully Employed and Unsuccessfully Closed State Fiscal Year 2017-18 (July 1, 2017 – March 31, 2018) Area Gainfully Employed Unsuccessful Rehabilitation Rate 1 354 748 32.12% 2 620 1,167 34.70% 3 850 1,447 37.00% 4 572 795 41.84% 5 373 711 34.41% 6 464 1,586 22.63% 7 398 1,036 27.75% State 3,631 7,490 32.65%

Unsuccessful Closures by Reason State Fiscal Year 2017-18 (July 1, 2017 – March 31, 2018) Reason for Exit SFY 2017-18 Number SFY 2017-18 Percent SFY 2016-17 Percent No longer interested 4,512 60.24% 66.71% Unable to locate/contact 2,456 32.79% 25.50% All other reasons 323 4.31% 5.03% Transferred to another agency 54 0.72% 0.98% Death 49 0.65% 0.70% In prison or jail 52 0.69% 0.59% In institution other than prison/jail 23 0.31% 0.21% Transportation not feasible or available 9 0.12% 0.16% Disability too significant- ineligible 10 0.13% Extended Employment 2 0.03% 0.00% Total 7,490 100.00%

Provider Support Resources Field Provider Relations Unit Provider Liaisons in each VR area Quarterly provider engagement activities Area wide provider training Monitoring & Employment Contracting Unit New Intake Process for Provider Applicants Onboarding, Welcome Guide and Orientation Ongoing Efforts- Continue to standardize provider training & resources Required training for providers and new provider staff Continue to centralize provider resources Provider Newsletter- rolled out January 2018

Provider Placements as Percentage of Total Gainfully Employed and Provider Placements State Fiscal Year 2017-18 (July 1, 2017 – March 31, 2018) Area Gainfully Employed Provider Placements Provider Placements as Percentage of Total 1 354 148 41.81% 2 620 336 54.19% 3 850 606 71.29% 4 572 410 71.68% 5 373 205 54.96% 6 464 227 48.92% 7 398 255 64.07% State 3,631 2,187 60.23%

Total Unsuccessful Closures after Referral to a Placement Provider State Fiscal Year 2017-18 (July 1, 2017 – March 31, 2018) Area Total Unsuccessful Closures Unsuccessful Closures after Referral to Placement Provider Unsuccessful Closures after Referral as Percentage of Total 1 748 251 33.56% 2 1167 466 39.93% 3 1447 844 58.33% 4 795 462 58.11% 5 711 304 42.76% 6 1586 650 40.98% 7 1036 535 51.64% State 7,490 3,512 46.89%

Provider Capacity Update Provider Type SFY 2016 SFY 2017 SFY 2018 Discovery/ Customized Employment 78 Certified 96 Certified 33 in Courses 99 Certified 36 Course Pend. CBTAC 50 64 68 Project SEARCH Sites 21 32 WBLE 20 Districts 27 Empl. Spec. 24 Districts 29 Empl. Spec. 25 Districts 39 Empl. Spec. STAR Portal Participating Districts 27 53 59

Workforce Innovation Opportunities Act (WIOA) Business Relations (BR) Update Business Representative positions- 4 vacancies in Jacksonville, Ocala, Miami and Fort Myers Participating with Provider Liaisons to do field training for providers on the link between Business Relations and Provider Liaison roles Working on Pre-ETS Coordination of Services. Training was provided to the BRR’s on how to serve transition youth through work with employers. The focus was on working with employers to provide youth work-based learning experiences We have 27 Chamber memberships resulting in business partnerships- tracking progress in Salesforce Participating in Population Outreach and Business Outreach workgroups on FL’s ApprenticeshipUSA grant

Section 511 Career Counseling and Information and Referral (CCIR) must be provided to certain people employed in subminimum wage jobs Over 3,000 individuals have completed course VR is working with CCIR providers, 14 (c) employers, Agency for Persons with Disabilities, and Ticket to Work staff to conduct collaborative and informational sessions to assist individuals in planning for life beyond 14 (c) employment

March 2018 CASELOAD SNAPSHOT Area Field Staff Carrying a Caseload Average Caseload Median (Middle) Caseload Maximum Number of Cases 1 54 91 94.0 180 2 76 82 86.0 169 3 73 98 96.0 209 4 64 85 86.5 157 5 33 88 92.0 167 6 70 110 119.5 168 7 52 97 98.0 171 Statewide 422 93 95

Ombudsman’s Customer Relations Report (July 1, 2017 – March 31, 2018) Factor SFY 2017-2018 SFY 2016-2017 SFY 2015-2016 Total Contacts 1700 2461 2555 Information & Referral Requests 872 (51.3%) 1333 (54.2%) 1262 (49.4%) Complaint Requests 828 (48.7%) 1128 (45.8%) 1293 (50.6%) App/Eligibility 35 (4.2%) 55 (4.9%) 55 (4.4%) Nature/Scope of IPE 180 (21.7%) 207 (18.3%) 187 (14.5%) Quality of Counseling 261 (31.5%) 380 (33.7%) 383 (29.6%) Delivery of Services 163 (19.7%) 195 (17.3%) 270 (20.9%) Cost of Services 87 (10.5%) 117 (10.4%) 57 (4.4%) Term. of Services 64 (7.7%) 101 (9.0%) 132 (10.2%) Other Complaint 38 (4.6%) 73 (6.4%) 208 (16.1%) Valid 78 (9.4%) 202 (18.0%) 99 (7.6%) Valid-No-Fault 143 (17.2%) 183 (16.2%) 172 (13.3%)

Wait List/Cat. Assignment Administrative Hearing Requests by Area and Reason (July 1, 2017 – March 31, 2018) A R E Reason for Request Case Closure Nature/Scope of IPE Wait List/Cat. Assignment Other Reasons Total SFY 17-18 16-17 1 2 4 3 9 15 5 6 7 NA 8 16 27

Additional Program and Project Updates VR Works!- Training is complete and now part of VR operations Service Provider Choice Directory (aka Vendor Profile) launched in early August Orientation webinars presented to VR staff and Providers in late July External use statistics for January- March 2018- Site visits- 121,781 Page visits- 1,643,000 Internal use statistics for January- March 2018- Site visits- 12,592 Page visits- 15,459

Comments and Questions Welcomed Thank you! Comments and Questions Welcomed Allison Flanagan 850-245-3285 Allison.Flanagan@vr.fldoe.org