Colleen Dinner

Family and Morale, Welfare and Recreation Command Soldier and Family Assistance Center Briefing Colleen Tuddenham SFAC Program Director Family and Morale, Welfare and Recreation Command July 28, 2008

Background IMCOM assumed mission for SFACs on 15 June 07 IAW the Army Medical Action Plan 3 Jan 08 Full Operating Capability SFACs will Provide a continuum of services and care to support the WTU Provide a safe haven that promotes healing and provides a Family of services dedicated to the needs of WTs and their Families.

Key Concepts SFAC 3-way Service Delivery Model Full time provider on site in the SFAC Provider brought forward to SFAC when required, such as SJA Priority appointment at an alternate location that is convenient to WT 30 US SFAC locations to support WTUs Alternative model for Europe SFAC Staffing: 5-13 Employees at each site, depending on WTU population they support VA, TSGLI, DFAS and AW2 in SFAC’s serving the severely injured SFAC Director is supervised by the ACS Director Virtual SFAC through myarmylifetoo.com Standard Facility Design/FY 08/09 MILCON

SFAC Services Greet Soldiers and Families/provide information and referral services Provide military personnel services Provide transition and employment assistance Provide education services Coordinate entitlements and services with local, regional, state and other federal agencies Provide TSGLI counseling and application/appeal assistance Provide social services to include financial counseling, stress management, and Exceptional Family Member Services Coordinate substance abuse information and referral for Family members

SFAC Services (continued) Coordinate child care and youth supervision options Provide school transition services Provide legal assistance Provide pastoral care Assist in identifying lodging resources for non-ITO Family members Register vehicles and coordinate installation access for non-medical attendants without ID cards Renew and issue new ID cards Coordinate translator services Process invitation travel claims for Families Act as information conduit to Non-Governmental Organizations Accept and manage donations Virtual SFAC

Proposed Large SFAC Standard Design Ms. Colleen Tuddenham/703-681-7399/mary.colleen.tu20--ddenham@us.army.mil 250916R JAN 08 6 of 8

Key Milestones MEDCOM/IMCOM conducted Staff Assistance Visits, July-September 2007 Established Director positions and service criteria, 9 August 2007 Established SFAC staffing structure and housing requirements, 27 September 2007 Conducted SFAC director training, 3-7 December 2007 Facilitated NGO Summit, 11 December 2007 Published SOP in Annex C, FRAGO 2, EXORD 118-07, 14 December 2007 Deployed Hero handbook template, 1 January 2008 FOC 3 January 2008 Transferred SFAC function to FMWRC, 14 January 2008 Standard Facility Design approved 18 January, 2008 Completed LOI for Donations Management, 27 May 2008 Client Tracking System for SFAC activated 22 July 2008

Vice Chief of Staff, General Cody: “Very impressed with the people in the SFAC. Keep hiring the right people. They are changing attitudes and perceptions” .

SFAC Locations Ft. Drum Ft. Lewis West Point WRAMC Ft. Leavenworth USAREUR USAG-Kaiserslautern USAG-Heidelberg USAG-Schweinfurt Ft. Lewis West Point WRAMC Ft. Leavenworth Ft. Riley Ft. Dix Ft. Carson Ft. Belvoir Ft. Meade Ft. Irwin Ft. Leonard Wood Ft. Eustis Ft. Lee Ft. Sill Ft. Bragg Ft. Huachuca Ft. Campbell Ft. Knox Ft. Hood Balboa Ft. Jackson Ft. Wainwright Ft. Gordon Ft. Bliss Ft. Polk Ft. Stewart Ft. Richardson Ft. Sam Houston Battalion (250+) Company (35 – 250) WTU Size: USAG Hawaii Ft. Benning