The HRM Process Functions of the HRM Process Identifying and selecting competent employees Providing employees with up-to-date knowledge and skills to do their jobs Ensuring that the organization retains competent and high-performing employees Learning Objective #2 Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Exhibit 11.2 The Human Resources Management Process Environment Decruitment Recruitment Human Resource Planning Selection Orientation Training Performance Management Career Development Compensation and Benefits Identification and Selection of Competent Employees Adapted and competent employees with up-to-date skills and knowledge Competent and high-performing employees who are capable of sustaining high performance over the long term Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Environmental Factors Affecting HRM Labour Union An organization that represents workers and seeks to protect their interests through collective bargaining Collective Bargaining Agreement A contractual agreement between an organization and a union, covering: Wage, hours, and working conditions Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Environmental Factors Affecting HRM Legislation Affecting Workplace Conditions Canada Labour Code Occupational Health and Safety Act Workplace Hazardous Materials Information System (WHMIS) Employment standards legislation Antidiscrimination Legislation The Charter of Rights and Freedoms and the Canadian Human Rights Act The Employment Equity Act Chapter 11, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada